WL12 Pro not playing nicely in Win11 Pro with UAD Apollo ASIO

Preamble:
New high-end PC build. Fresh install of latest Win11 Pro. Audio uses Apollo hardware and ASIO driver from UAD (Thunderbolt). Retired machine worked fine (was a Win11 Pro upgraded from Win10). Cubase 14 runs smoothly, no issues under significantly more load. All drivers (including GPU) are at current releases.

Problem (s):

  1. WL12 does something quirky to file explorer occasionally when creating a new folder. It creates the folder but will not allow it to be renamed. Even in the native file explorer the rename function is inoperable. Only using ‘properties’ to rename file works. This only happens when running WL. Outside of this the file explorer works OK.
  2. WL12 appears to have problems with Audio using the UAD Asio driver. On playback the audio has odd noises and pops (not buffer size or underflow, that sounds different and is not the problem here; buffer is set to 512 samples). The noises do not get rendered in the final output, only in the montage playback. Removing playback processing plugins makes no difference. Cubase projects with dozens of plugins play back smoothly without artifacts using the same hardware and drivers. Conclusion is that WL has a problem at the Asio driver interface. Noises do not appear when playback is stopped.

hello man I am facing same problem. Is there anyone who can help us?

This happens if there is a file in this folder and that file is open in WaveLab. If you leave WaveLab, there will be no problem, I’m sure.

  1. Do you have the specific UAD driver selected in WaveLab, and not one Generic driver?
    And do you have these default settings?

  1. No. It’s the creation of a New Folder. There is no file yet in this folder. It creates it, calling it ‘New Folder’ but does not allow it to be renamed. Further ‘New Folder’ creation creates more files called ‘New Folder 1’, ‘New Folder 2’ etc. It appears to block the ability to rename this folder, even in the OS, whilst WL is open after having done this in WL. The only way to change the folder name is to use the ‘Preferences’ in the OS and change its name there. Using F2 or right-click->Rename does not work.
  2. Yes, I have the UAD Thunderbolt driver selected, same as the one in Cubase. I will check the settings for ASIO-Guard and Release Driver, however they should be the same as those in the retired machine.

WaveLab does not create any new folder named “New Folder”.
When do you see this creation of folder?

When creating a new folder.
Examples:
File->New: Montage
Select Folder->New Folder

Render->Location
Select Destination Folder->New Folder

Sometimes it works fine, other times it refuses to allow the ‘New Folder’ (the OS default folder name) to be renamed as described.

If I understand correctly, you are the one who calls the folder “New Folder”. For example, when you create a montage, you must select a folder. I guess you name it, “New Folder”.
Anyway, when you quit WaveLab, you should be able to rename this folder. But why not naming it correctly from the beginning?

No. The OS always defaults to the name “New Folder” and (usually) allows this to be changed when created. However occasionally WL will simply use the name “New Folder” and not permit the name to be changed, at the time of creation. Moving to File Explorer and attempting to change manually, using F2, or right click->rename, also fails when this happens. The only way to change the folder name is to use right click->properties. WL appears to do something to file explorer to cause this behaviour. However it does not happen every time. I have not worked out exactly what the conditions are to trigger the behaviour consistently.

Is this a Windows OS thing?
I don’t think I have seen this on macOS!

regards S-EH

Ok, but then that’s not WaveLab’s action.
I have looked everywhere inside WaveLab if the “New Folder” string exists, and it is not the case. Consequently, if such a folder is created, an external element does so.
Besides, I have never heard of such a case until now.

The preamble clearly states Win11 Pro.

Of course not. It’s the OS that defaults to this folder file name. And usually has it highlighted to edit it to something meaningful. However occasionally WL prevents this editing of the folder file name. Have you ever used Windows?

I spend a big part of my life on it!

I guess 30 years :upside_down_face:

regards S-EH

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Then you should know that when you create a new folder, it defaults to the name “New Folder” until you change it. Default behaviour in Windows File Manager. I have heard that there were some significant internal changes to the Windows File Manager in an update over the last few months and I get the feeling that it has somehow triggered a bug in WL. I’m sure it will eventually be worked out. So far it is only WL that exhibits this behaviour when creating a new folder. Other programs do not. Same with the audio driver problem. It’s limited to only WL.
My guess is that there will be a compatibility update to WL some time soon.

In Windows, yes, but not in WaveLab.

Yes, when using WL to create a new folder in the couple of examples shown above. It uses the Windows file manager to create a new folder (system file browser).

WaveLab never uses the Windows File Manager directly. Maybe you use it, maybe you open the file manager and create some folder. WaveLab never does that.

It has an option to use it when navigating.
Here’s a couple of images showing this.

That’s what I said. On this part of the image that I copied from your images, the Windows file selector appears. It is not WaveLab. Everything you do in this window is done by you and Windows, not by WaveLab. When you close this window, WaveLab gets back the selected folder .