Wrong update purchased

Cubase
1

Hi,

I currently have Cubase 10 LE, and I recently purchased an upgrade to Cubase 15 Artist.

However, I’m unable to activate or use the Download Access Code I received. The Activation Manager shows “No license found,” and when I try to redeem the code, I receive the error message: DRE-426.

I’m wondering if the issue is related to my Cubase 10 LE license and whether it needs to be upgraded first.

I would really appreciate your help in linking the new Cubase 15 Artist license/code to my Steinberg account so I can activate and use the software.

Thank you!

2

Hi again,

Following up on my previous post, I now understand the exact cause of the issue and need a moderator’s/support staff’s assistance to resolve it.

Here is what happened:

  1. I have a registered Cubase LE base license in my MySteinberg account.

  2. I purchased a Cubase Artist 15 Upgrade code from my local reseller.

  3. Upon checking my receipt, I realized the store gave me an “Upgrade from Cubase AI” code instead of Cubase LE.

  4. When I attempt to redeem it, I get the error:

    “Something went wrong. Please contact your local support team and have the error-code ‘dre-426’ ready.”

Since the eLicenser servers are permanently shut down and the system is rejecting the code due to the AI vs LE mismatch, I am unable to process or fix this on my end.

Could a staff member please check my account and help adjust/verify my license so I can activate Cubase Artist 15?

Thank you!

3

What was the exact name of the item you purchased?

If it was the wrong update, you should get a refund from the seller.

4

There are two issues you’ll need to adress.

  1. The uopdates currently available are from Cubase LE12 onwards as they use the new licensing sytem…but you can actually update your license to LE15 for free by posting a request here Old Cubase LE and AI to Modern Steinberg Licensing license update - #508 by Aldo_Majul
  2. The LE and AI update are listed on site as a separate purchase so I guess you will also need the LE upgrade not the AI. Steinberg are unlikely to help, you.ll need the reseller to refund or swap the code for you.