Yamaha Steinberg USB Driver V2.1.7 for Windows: Audio dropping out

Started having major issues with the latest Yamaha Steinberg USB Driver V2.1.7. I recently replaced my old PC and upgraded to Windows 11,CPU is Intel i7. My audio interface is a UR44 with the latest firmware.
Am now experiencing audio dropouts . I use the UR44 with other programs such as Band In A Box , Spotify with similar problems .
I wondered if anybody else has had a similar experience
2024-06-03T14:00:00Z

Hi and welcome to the forum,

Could you test your system by using LatencyMon utility, please?

1 Like

FWIW I upgraded to 2.1.7 (from 2.1.6), and don’t have any issues with the driver, either in the previous version, or the upgraded version, so there doesn’t seem to be a systemic issue with the driver per se.

I’m using a Yamaha TF1 digital mixing console as my audio interface, and running Cubase 13.0.40 on Windows 11, FWIW.

Hi Timo

See below test result . I’ll go through some of the recommendations and let you know.

Many thanks

Regards,

Reinier

Hi Timo,

Further to my earlier email with Screen Print showing the result of the analysis, the recommendations are too technical for me, beyond my PC skills.

I changed the Power Setting to High Performance but this had no effect.

Where to from here, do I need to have qualified technician look at this? The PC is brand new bought a month ago.

Regards,

Reinier

Hi! Unfortunately, I’m not the right person either to help you deeply analyze this. But - I know there are other folks here who should be able to help out, so hopefully somebody will jump in!

Above is analysis result of Latency Mon utility. The steps recommended are out of my depth of knowledge. Any advice ?

Regards,

Reinier

Is your new PC a Dell? I had a similar problem with audio glitches and the problem was Dell Analytics. I also have the UR44. It collects info while Cubase is running and interrupts audio. Disable it and it may solve your problem. Also disable everything you don’t normally use.

Yes, it is a new Dell Inspirion 3030. Having used a Dell PC for many years I didn’t think there would be an issue. I’ll try what you suggested and post the outcome.
One thing that I am wondering about is whether to install a GPU. This particular model PC has an Intel(R) UHD Graphics 770 with shared graphics memory. All my previous Dell PCs had a dedicated GPU.

Thanks for your input

It’s your Dell Inspiron that’s the problem I’m afraid. I bought a new Dell Inspiron i7 back in January because I upgraded to Cubase 13 Pro. I kept getting audio dropouts when using the asio driver with my UR 22 or IXO22c. I tried all the usual tips of turning off power saving, disabling e cores, hyper threading, etc etc. None of them worked. I got a slight improvement by using a PCIe x1 USB card instead of the on-board USB ports and turning off internet. I realised then it was probably due to the Dell motherboard architecture.

I cut my loses, sold my new Dell to someone, and then debated whether to get a custom built PC using bespoke components or build it myself. In the end I decided to build it myself with the following spec
Intel i7 14700k, ASUS Prime Z790 motherboard, 32GBb DDR5 memory, ASUS 4060 GPU, Full Microsoft Windows Pro (not OEM version).

Absolutely no audio problems with Cubase 13 what so ever now. I can run and switch between Cubase, Power Director, Spotify, etc with flawless operation and sound.

Many thanks for your input, you saved me a lot time and frustration.

Having tried (as you did) many of the "tweaking solutions " suggested on various Forums with no luck, I was pondering what my next move could be.
Therefore, your response was timely. My local PC repair shop had already suggested buying a custom-built PC with identical components to the one you built yourself, but at the time I was undecided.

Thanks for providing the detailed specs for your new PC, it will be very helpful when I order my custom-built PC.

Regards,

Reinier

Hi,

UR44 me too

Config :


CONCLUSION


Your system appears to be suitable for handling real-time audio and other tasks without dropouts.
LatencyMon has been analyzing your system for 0:01:03 (h:mm:ss) on all processors.


SYSTEM INFORMATION


OS version: Windows 11, 10.0, version 2009, build: 22631 (x64)
Hardware: B760M Pro RS, ASRock
BIOS: 1.13
CPU: GenuineIntel 13th Gen Intel(R) Core™ i9-13900K
Logical processors: 32
Processor groups: 1
Processor group size: 32
RAM: 31446 MB total


CPU SPEED


Reported CPU speed (WMI): 30 MHz
Reported CPU speed (registry): 2995 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


Big config for a lot vst ^^
You have to take into account your needs and not be fooled with nice words or look at the very long term, 10 years for the PC.

Here is the full detailed spec of my custom PC in case it helps when you go to your local pc repair man to build you one

Intel Core i7-14700K CPU
Corsair RMe Series RM750e ATX Power Supply v2
WD Black SN850X 1TB SSD M.2 2280 NVME PCI-E Gen4 Solid State Drive
Corsair Vengeance 32GB (2X16GB) DDR5 6000MHz Dual Channel
Asus Prime Z790-A WIFI (LGA 1700) DDR5 ATX Motherboard
Noctua NH-U12A Chromax Black High Performance CPU Cooler - 120mm
Asus GeForce RTX 4060 Dual OC 8GB GDDR6 PCI-Express Graphics Card
Fractal Design North Mid Tower Case plus additional front fan Noctua NF-A12x25 PWM Chromax Black 120mm
Microsoft Windows 11 Pro, 64Bit, English, Digital Download, 1 Licence (Not OEM)