I have sent several messages to Dorico on Facebook and the admin in the UK on the other end don’t seem to understand my dilemma but it’s real and convoluted concerning the new Steinberg licensing system.
I have purchased Dorico 3.5 elements and I have purchased Cubase 12 Pro. This was some time ago and my problem is that on the new licensing system the new manager the only software displaying that I own and is activated on my only laptop is cubase 12 Pro. It also states that I have the free Dorico 4 SE.
However on my e-licenser it states that I have Dorico 3.5 elements and it states that I have cubase elements 11 and sequel 3 free and sequel 3. (I upgraded to cubase 12 Pro from 11 elements) THERE IS ABSOLUTELY NO MENTION ON THE E-LICENSER THAT I HAVE UPGRADED TO CUBASE 12 PRO AND ON THE NEW STEINBERG ACTIVATION MANAGER THERE IS NO MENTION THAT I PURCHASED AND UPGRADED TO DORICO ELEMENTS 3.5.
Dorico UK could not understand my dilemma but basically I wanted to take advantage of the Black Friday Dorico 4 Pro half price offer but because Dorico elements 3.5 is not showing on the new Steinberg activation manager I cannot upgrade because the only place it is showing is on the e-licenser and if you actually delve deeper into my account you can actually see three programs that are on the e-licenser but once again no mention that I actually purchased cubase 12 Pro.
This all happened at the time the new Steinberg activation manager came out and I was told they were phasing out the e-licenser and bringing it all into the new activation Steinberg manager but what has happened is that not all of my paid for software has been transferred and I cannot physically purchase Dorico 4 Pro because the process will not acknowledge that I am the legal owner of Dorico elements 3.5 it only says I am the owner of the free Dorico 4 and I am rather upset to say the very least as an amateur musician who doesn’t make a dime from music and I’m in the process of learning the fine arts of music production
I spent $1,000 with native instruments and purchased komplete 13 ultimate bundle Plus bitwig studio for and FL studio all plugins and I’ve never ever had any issues with any software that I have purchased but Steinberg is a nightmare and what I need is for all of my paid for software to show up on the new Steinberg activation manager and that is what the failure is because it will not acknowledge any upgrade with it just being on the e-licenser. And even that doesn’t even show that I purchased cubase 12 Pro half is on the e-licenser half is on the new Steinberg activation manager and this is not good enough because whenever you want to get hold of anybody from Steinberg nobody is available there’s nowhere to email just absolutely nothing and not everybody earns big money from creating beats and 500 bucks or a thousand bucks or even 200 bucks it’s actually more than what I spend on food a week.
I’m trying to do the right thing here by purchasing all my software as I can and I saw the Dorico 4 pro offer half price but I will have to pay the full price as if I’ve never ever paid anything on Dorico and even though Dorico 3.5 elements is a basic step up from the intro of Dorico It did actually cost me nearly $200 and I need someone who has the authority to sort my activation out because this is not my fault.
Dorico 4 SE was automatically installed on my laptop at some point and this afternoon I’ve had to uninstall it and physically download the software I bought 3.5 elements and install it but still I have Dorico 3.5 elements showing on the e-licenser but not on the Steinberg licensing manager and I have cubase Pro 12 showing on the Steinberg manager and not on the e-licenser
I just want the kudos rebate if I upgrade to Dorico 4 Pro and why should I have to pay full price just because it doesn’t display on the correct license ?
It’s extremely worrying parting with any more money when this happens and there’s no one to contact and yet other companies like native instruments and even bitwig get back to me within 24 hours.
I know I’ve done everything right but head office HQ need to sort my licensing out and from what I read I’m not the only one in this situation.
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