I am repeatedly getting these “A serious problem has occurred…” errors where it asks you to save your work, etc. I just had it happen 3 times in a row in the space of an hour in Groove Agent 5 pretty much each time while swapping out kits, styles, or instruments while Groove Agent was playing a loop of a midi event in Cubase 12 pro. I’ll attach the crash dumps here. Anyone having similar issues?
Ok, I have tried it in safe mode including completely wiping the prefs, but the problem is still happening. I’ve tried reinstalling Cubase and Groove Agent as well - still happening. A new added bonus is that now I have to force quit out of Cubase when the error appears as well. It doesn’t take much playing around in Groove Agent to make the error appear - are others experiencing this?
I went to the support section, but when I click on “submit a ticket” I am redirected to this link: USA | Steinberg
Ok, I guess I was expecting some sort of form to fill in. But, yes, I can send an email
Interestingly, I opened up Pro Tools Intro and loaded Groove Agent 5 into it, dragged the same pattern into a track, looped it, and then proceeded to change kits and instruments with no issues. I find this very surprising - Groove Agent 5 seems to be more stable running in Pro Tools than it is in Cubase 12 Pro??? I must admit with my recent outlay of cash on Steinberg products, I’m starting to feel a little tinge of buyer’s remorse. I really hope they can get this sort of thing fixed. I also see so many people complaining of crashes and freezing on the forum. ugh.
Ok, I just tried Groove Agent 5 a bit more in Pro Tools Intro, and it did crash protools afterall. Here’s the error message in protools. So whatever is wrong with Groove Agent, it’s crashing multiple DAWs with access violations.
That’s interesting because it points to a local problem.
I noticed you’re on Windows 10 20H1, from May of 2020. Can you update? I think this is a good idea.
My hunch is that your crash is related to a Windows OS problem, or missing .NET files which should be installed during Cubase installation.
What I would do now:
→ see if that fixes it, and if not,
uninstall Cubase and Groove Agent using the Program Manager (or Add and Remove Programs in Windows Settings)
then, running the installers as Admin, install Cubase, and then Groove Agent.
If you really can’t update Windows, run sfc /scannow, a utility that tries to repair Windows OS missing or corrupted files.
There are always crash reports in the forum, I really wouldn’t draw any conclusions from that though. Many of the crashes recently were due to C12.0.51, which got released with a big bug. I see from the crash reports that you updated Cubase to 12.0.52, good, imo.
The USA support people might have better ideas too.