Tried to find an issue like mine before posting here, but couldn’t find it.
I downloaded the eLicense program, installed it, did everything to get an activation code. I did everything I was supposed to do and entered the activation code. It says it was completed. I open the Cubase program and it asks for my activation code. So, I thought maybe there was an error. I entered the code again and it said it was already in use. I can’t get past this screen.
Several times I went through this, several hours fighting with this and the horrible Steinberg website for help (because it had no real help there) and find out that the U.S gets no real support yet this is software for a product sold in the U.S.
At any rate, I got license, couple more times to retry this and I can’t get the software to work. I went as far as not having the eLicenser put in the code but put it in myself, which accepted it. Still, I can’t run the software, it asks for the activation code again and now again, it’s already in use.
I cant use this software, which means I cant use the product I bought. I am about to get to the point in returning the hardware and just forgetting all this all together. I am horribly frustration with it completely and the fact I can’t get support because I don’t live in the right country for software that is for a hardware device that is sold here regularly makes no sense.