Acustica Audio plugins crashes cubase

orierpland · May 8, 2020, 12:51pm

I know people mentioned it before on earlier Cubase versions, but there seems to be no solution for this even in last Cubase update…

all of acustica audio plugins freeze Cubase randomly when trying to close or replace them I have to force quit Cubase trough task manager - this happens mainly in big projects approximately every 4-5 acustica plugin I close or try to replace freeze Cubase.
also, Cubase freezes every time I close or quit a project that has any acustica plugin loaded into it.

asio guard on/off doesn’t change anything
happens with every acustica audio aqua plugin regular and zero latency version.

this never happens with Reaper or Ableton on my system only with Cubase so I guess it Cubase problem and not acustica audio problem.

I know people posted it on much earlier Cubase versions but in 10.5 I thought it would be resolved, please fix it or guide us if there’s a workaround.

I’m using Cubase 10.5 on pc with windows 10 last update.

Steinberg_Archived · May 8, 2020, 1:13pm

Hello,

not so easy to determine where the problem is, as all software is built differently and thus interacts differently with the OS, other programs and third-parties.

Could you please force a dump while Cubase is hanging?
Task Manager → Right-click → Create dump file (you might need to upload it as they become quite big)

I have worked on a few similar cases, if yours matches the other ones, the application reaches a breakpoint in D3D11Warp.dll.
OpenGL plugins can be heavy on UI resources, the more instances open, the heavier (using AMD or NVIDIA can also yield different results, I was never able to reproduce the issue with AMD - there are cases where this is actually reversed).

Did you contact Acustica about that? They have pretty specific recommendations, especially for the ZL versions.

Kind regards,

orierpland · May 8, 2020, 2:22pm

i talked with acustica support team couple of month back about this problem before i updated to 10.5 i was still on 10.0.4 and sent them a dump file.

this is their response:
Hello ori,

Do not use ZL instances in high load sessions. Additionally, our products OS target is still Windows 10 1803 due in our opinion is till the more stable version for audio production. We suggest you to send DMP file also to Steinberg for a second advice.

000000000014cc40 00007ff81dd7e3b7 : 0000000000001f80 0000000000000001 000000001a9e86a0 000000001e565908 : TITANIUM3STRIPTZL!ACFGetSDKVersion+0x23677
000000000014cc70 00007ff81dd7e424 : 000000001e637f80 0000000000000001 0000000000000000 00007ff800000000 : TITANIUM3STRIPTZL!ACFGetSDKVersion+0x1c237
000000000014ccb0 00007ff81dd7fe83 : 0000000000000000 0000002500000000 000000000000ffff 000000001e6375d0 : TITANIUM3STRIPTZL!ACFGetSDKVersion+0x1c2a4
000000000014cce0 00007ff81dd7ff84 : 000000001a9e8540 000000001a9e86a0 0000000000000001 000000001a9e0000 : TITANIUM3STRIPTZL!ACFGetSDKVersion+0x1dd03
000000000014cd50 00007ff81dd6053f : 000000001e59f1c0 000000001e56b3f0 0000000000000000 0000000142ca5d20 : TITANIUM3STRIPTZL!ACFGetSDKVersion+0x1de04
000000000014cd80 00007ff81dd61164 : 000000001e59f1c0 0000000000000001 00007ff81e019c38 000000001e565908 : TITANIUM3STRIPTZL+0x1053f
000000000014cdc0 00007ff81de6b704 : 000000001e5a0760 000000001a9e0000 0000000000000001 0000000000000000 : TITANIUM3STRIPTZL+0x11164
000000000014cdf0 00007ff81de6b6b1 : 000000001e5a0760 0000000000000000 fffffffffffffffe 0000000000000000 : TITANIUM3STRIPTZL!VSTPluginMain+0x34d4
000000000014ce30 00007ff81de71ae2 : 000000001e5659d0 000000001e5659c0 000000001e565908 0000000000000000 : TITANIUM3STRIPTZL!VSTPluginMain+0x3481
000000000014ce60 00007ff81de72094 : 000000001e5658e0 000000001e5659c0 0000000000000001 00007ff81dd7ea22 : TITANIUM3STRIPTZL!VSTPluginMain+0x98b2
000000000014ceb0 00007ff81de6f2f5 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : TITANIUM3STRIPTZL!VSTPluginMain+0x9e64
000000000014cee0 0000000141ef9a56 : 00000000424e2a90 00007ff81dd5fccb 000000006bebbb00 000000000c4ec0b0 : TITANIUM3STRIPTZL!VSTPluginMain+0x70c5
000000000014cf10 0000000141d90934 : 000000006beb65e0 00000000424e2a90 00000000424e2a90 0000000000000000 : Cubase10+0x1ef9a56

BUILDLAB_STR: 19h1_release

don’t know if this dump helps you but let me know if you want me to reproduce a new one

i haven’t used the zero latency versions of the plugins since then but it didn’t help still same freezes…
i don’t think it a windows update problem because it happens only in cubase and not reaper and ableton

thanks

Steinberg_Archived · May 8, 2020, 2:32pm

That crash definitely not of the same kind I described above, looks more like it was being instantiated, rather than a dead-lock on close.
If you can get a dump while Cubase hangs, we would be sure it’s the correct thing to look at.

But we cannot further debug that snippet: the last 12 calls are their encrypted debug symbols.
I would be able to guess a bit more seeing the loaded module, but it would still be guessing: you can see the affected area, but no details whatsoever.

MrVinz · May 16, 2020, 10:48am

Hello,
I am very interested about a solution as I have exactly the same problem : I made multiple test and it happen only with acustica plug in. If i use it on a project, cubase freeze on exit. If I open and close the project without saving or tweak button on plugin l, its ok.

Did you solved that?
Thanks

4everled · May 17, 2020, 9:24pm

I have this exact same issue with certain plugins from Slate Audio. Looking to get this resolved.

Martin.Jirsak · May 19, 2020, 9:45am

Hi,

As mentioned in other threads, where did you duplicate your post, provide a DMP file, please.

MrVinz · May 28, 2020, 2:26pm

I created a .dmp from task manager … but the file is very big… can I copy the text created by windbg and paste it here ? which part ?

thanks you for your help

Martin.Jirsak · May 28, 2020, 3:16pm

Hi,

You can share it via Dropbox or similar service and post the link here, please. Share the whole file, please.

Steinberg_Archived · May 29, 2020, 7:53am

You can do that as well - the text should be pasted in full (at least Exception Analysis, Stack Text and the follow-up containing image- module- and exception-info are needed).
But if the hang is in Cubase itself, we’ll need the actual .dmp file.

You can also use ProcDump instead of forcing the memory dump, the output file will be much, much smaller.

MrVinz · May 30, 2020, 12:16pm

here it is

Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** WARNING: Unable to verify checksum for ACQUA.engine
*** WARNING: Unable to verify checksum for GOLD3COMP.vst3
*** WARNING: Unable to verify checksum for smh-qt-mt336.dll
*** WARNING: Unable to verify checksum for smh-qtoptserver.dll

KEY_VALUES_STRING: 1

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 16841

    Key  : Timeline.Process.Start.DeltaSec
    Value: 16461


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1

Timeline: !analyze.Start
    Name: <blank>
    Time: 2020-05-30T10:10:11.846Z
    Diff: 73705846 mSec

Timeline: Dump.Current
    Name: <blank>
    Time: 2020-05-29T13:41:46.0Z
    Diff: 0 mSec

Timeline: Process.Start
    Name: <blank>
    Time: 2020-05-29T09:07:25.0Z
    Diff: 16461000 mSec

Timeline: OS.Boot
    Name: <blank>
    Time: 2020-05-29T09:01:05.0Z
    Diff: 16841000 mSec


DUMP_CLASS: 2

DUMP_QUALIFIER: 400

FAULTING_IP: 
+0
00000000`00000000 ??              ???

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD:  000003b8

BUGCHECK_STR:  BREAKPOINT

DEFAULT_BUCKET_ID:  BREAKPOINT

PROCESS_NAME:  Cubase10.5.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - <Unable to get error code text>

EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - Un ou plusieurs arguments sont incorrects

EXCEPTION_CODE_STR:  80000003

WATSON_BKT_PROCSTAMP:  5e43de87

WATSON_BKT_PROCVER:  10.5.12.123

PROCESS_VER_PRODUCT:  Cubase 10 for Windows

WATSON_BKT_MODULE:  unknown

WATSON_BKT_MODVER:  0.0.0.0

WATSON_BKT_MODOFFSET:  0

WATSON_BKT_MODSTAMP:  bbbbbbb4

BUILD_VERSION_STRING:  18362.1.amd64fre.19h1_release.190318-1202

MODLIST_WITH_TSCHKSUM_HASH:  1b126f7f7a69d8ce83a47673c03bd19c7b076f77

MODLIST_SHA1_HASH:  a94dfbcbc154ffea2a972644301f47512ea434cf

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS:  0

PRODUCT_TYPE:  1

SUITE_MASK:  272

DUMP_FLAGS:  8000c07

DUMP_TYPE:  3

ANALYSIS_SESSION_HOST:  VINZ-PC

ANALYSIS_SESSION_TIME:  05-30-2020 12:10:11.0846

ANALYSIS_VERSION: 10.0.18362.1 amd64fre

THREAD_ATTRIBUTES: 
OS_LOCALE:  FRA

PRIMARY_PROBLEM_CLASS:  BREAKPOINT

PROBLEM_CLASSES: 

    ID:     [0n321]
    Type:   [@APPLICATION_FAULT_STRING]
    Class:  Primary
    Scope:  DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
            BUCKET_ID
    Name:   Omit
    Data:   Add
            String: [BREAKPOINT]
    PID:    [Unspecified]
    TID:    [Unspecified]
    Frame:  [0]

    ID:     [0n97]
    Type:   [@SHUTDOWN]
    Class:  Addendum
    Scope:  DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
            BUCKET_ID
    Name:   Omit
    Data:   Omit
    PID:    [0x728]
    TID:    [0x23d0]
    Frame:  [0] : ntdll!NtWaitForMultipleObjects

LAST_CONTROL_TRANSFER:  from 00007ff9c08a8b03 to 00007ff9c2bfc0f4

STACK_TEXT:  
00000000`0014c298 00007ff9`c08a8b03 : 00000000`00000000 00000009`872906d0 00000000`0a3898a8 00000001`422d1e6b : ntdll!NtWaitForSingleObject+0x14
00000000`0014c2a0 00007ff9`b89f32ed : 00000001`79b81710 00000000`00000000 00000000`00000000 00000000`00002c1c : KERNELBASE!WaitForSingleObjectEx+0x93
00000000`0014c340 00007ff9`b8742ab8 : 00000000`00000000 00000000`00000000 00000001`74014050 00000000`00000000 : d3d10warp!ThreadPool::WaitWhileBusy+0xdd
00000000`0014c3c0 00007ff9`b870ed66 : 00000001`5a916a01 00000009`871db7c8 00000000`5a3d87a0 00000587`871db7c8 : d3d10warp!UMContext::FlushAllRenderingTasks+0x10e8
00000000`0014cc70 00007ff9`b870cb98 : 00000009`871f1f90 00007ff9`bca43054 00000030`00000002 00007ff9`c2b9fb91 : d3d10warp!UMDevice::Destroy+0xb6
00000000`0014cd50 00007ff9`b871a705 : 00000009`871db7c8 00007ff9`bca23d3d 00000001`5a916a78 00007ff9`c2ba07bd : d3d10warp!UMDevice::`vector deleting destructor'+0x28
00000000`0014cd90 00007ff9`bca5599c : 00000000`00001f80 00000009`871d18b0 00000000`00000000 00000043`5a916a01 : d3d10warp!UMDevice::DestroyDevice+0x55
00000000`0014cdd0 00007ff9`bca606e1 : 00000009`871f1f90 00000000`00000001 00000009`871d18b0 00007ff9`bca2e0a1 : d3d11!NDXGI::CDevice::DestroyDriverInstance+0x5c
00000000`0014ce20 00007ff9`bca5a60a : 00000009`871d1880 00000000`00000000 00000009`871d18b0 00000000`00000000 : d3d11!CContext::LUCBeginLayerDestruction+0x71
00000000`0014ce70 00007ff9`bca3b760 : 00000009`871d1880 00000000`00000001 00000009`871d18b0 00000001`00000000 : d3d11!CD3D11LayeredChild<ID3D11DeviceChild,NDXGI::CDevice,64>::LUCBeginLayerDestruction+0x1a
00000000`0014cea0 00007ff9`bca59e4b : 00000009`871d1880 00000001`62b8c448 00000000`00000040 00000001`62b8a880 : d3d11!CUseCountedObject<NOutermost::CDeviceChild>::`scalar deleting destructor'+0x50
00000000`0014ced0 00007ff9`bca57e98 : 00000000`0014d300 00000001`62b8c448 00000001`62b8a880 00000001`5a917268 : d3d11!CUseCountedObject<NOutermost::CDeviceChild>::UCDestroy+0x1b
00000000`0014cf00 00007ff9`bca1efd3 : 00000000`00000000 00000001`5a917268 00000000`00000000 00000000`00000000 : d3d11!CUseCountedObject<NOutermost::CDeviceChild>::UCReleaseUse+0xe8
00000000`0014cf30 00007ff9`bca60553 : 00000001`5a917338 00000001`5a916a88 00000000`00000000 00000000`00000000 : d3d11!CDevice::LLOBeginLayerDestruction+0x143
00000000`0014cf60 00007ff9`bca4748a : 00000000`47acb140 00000001`5a916a30 00000000`00000000 00000000`4935ded0 : d3d11!NDXGI::CDevice::LLOBeginLayerDestruction+0xd3
00000000`0014cfb0 00007ff9`bca55be7 : 00000009`871b3bd0 00000000`00000000 00000000`00000000 00007ff9`bc4d6c59 : d3d11!NOutermost::CDevice::LLOBeginLayerDestruction+0x1a
00000000`0014cfe0 00007ff9`bca55ba4 : 00000000`00000000 00000001`62b8a880 00000000`4935efa0 00007ff9`c2b9fb91 : d3d11!TComObject<NOutermost::CDevice>::~TComObject<NOutermost::CDevice>+0x23
00000000`0014d010 00007ff9`bca59178 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : d3d11!TComObject<NOutermost::CDevice>::`scalar deleting destructor'+0x14
00000000`0014d040 00007ff9`bca569c5 : 00000000`4935efa0 00000000`00000000 00000000`4935efa0 00000000`00000000 : d3d11!TComObject<NOutermost::CDevice>::Release+0x38
00000000`0014d070 00007ff9`bc4e1302 : 00000001`5a916a30 00000000`00000000 00000000`619d0970 00000000`619d18d0 : d3d11!CUseCountedObject<NOutermost::CDeviceChild>::Release+0x155
00000000`0014d0a0 00007ff9`bc4e0df9 : 00000000`00000001 00000001`5d9953d0 00000000`0e650cc0 00000000`00000001 : d2d1!CHwSurfaceRenderTargetSharedData::~CHwSurfaceRenderTargetSharedData+0x1e6
00000000`0014d0d0 00007ff9`bc52706c : 00000000`00000000 00007ff9`bc530990 00000000`0e650cc0 00000000`00000001 : d2d1!InitializableObject<RefCountedObject<CD3DDeviceLevel1,LockingRequired,DeleteOnZeroReference> >::`vector deleting destructor'+0x29
00000000`0014d100 00007ff9`bc5336da : 00000000`11747b10 00007ff9`bc530300 00000000`00000000 00000001`5d9953d0 : d2d1!RefCountedObject<CD3DDeviceLevel1,LockingRequired,DeleteOnZeroReference>::Release+0x3c
00000000`0014d130 00007ff9`bc4d7499 : 00000000`11747b10 00007ff9`c2b92b7f 00000000`00000040 00000001`62b8a880 : d2d1!CD3DDeviceManager::D3DDeviceInformation::`scalar deleting destructor'+0x22
00000000`0014d160 00007ff9`bc4d7574 : 00000000`11747b10 00000000`00000000 00000001`5d9953d0 00000001`5d9953d0 : d2d1!CD3DDeviceManager::~CD3DDeviceManager+0x71
00000000`0014d190 00007ff9`bc4d91ec : 00000000`00000001 00000000`00000000 00000000`00000000 00000001`62b8a880 : d2d1!D2DFactory::~D2DFactory+0xb8
00000000`0014d1d0 00007ff9`bc5176f9 : 00000000`00000000 00000000`00000009 00000000`0041f8f0 00000001`5d9953d0 : d2d1!RefCountedObject<D2DFactoryLocking<MultiThreadedTrait>,LockingRequired,DeleteOnZeroReference>::`vector deleting destructor'+0x14
00000000`0014d200 00000001`5d93beda : 00000001`62b8c430 00000001`5d9953d0 00000001`62b8c438 00000001`5d9953e0 : d2d1!RefCountedObject<D2DFactoryLocking<MultiThreadedTrait>,LockingRequired,DeleteOnZeroReference>::Release+0x39
00000000`0014d230 00000001`5d957e17 : 00000001`74697000 ffffffff`ffffffff 00000000`00000000 00000000`000003ff : ACQUA!VSTPluginMain+0x1bd7a
00000000`0014d270 00000001`5d9580bd : 00000000`00000000 00000000`00000001 00000000`00000000 00000000`0014d330 : ACQUA!VSTPluginMain+0x37cb7
00000000`0014d2e0 00000001`5d952cbc : 00000001`5da3d9c8 00007ff9`c2ba07bd 00000000`00000002 00007ff9`00000002 : ACQUA!VSTPluginMain+0x37f5d
00000000`0014d320 00000001`5d946013 : 00000000`00000000 00000000`00000000 00000000`00000000 00000001`5d770000 : ACQUA!VSTPluginMain+0x32b5c
00000000`0014d350 00000001`5d946a98 : 00000000`0000000f 00000000`0014d440 00000000`00000018 00007ff9`c2b84f93 : ACQUA!VSTPluginMain+0x25eb3
00000000`0014d380 00000001`5d946bcc : 00000000`00000001 00007ff9`c2b8cf00 00000000`485ce650 00000000`000f0000 : ACQUA!VSTPluginMain+0x26938
00000000`0014d3b0 00007ff9`c2b85021 : 00000001`5d770000 00000000`00000000 00000000`00000000 00000000`7ffe0385 : ACQUA!VSTPluginMain+0x26a6c
00000000`0014d410 00007ff9`c2bcd175 : 00000000`438a0240 00000001`5d770000 00000001`00000000 00000000`00000000 : ntdll!LdrpCallInitRoutine+0x65
00000000`0014d480 00007ff9`c2b8ed3b : 00000000`76e8e390 00000000`438a02e0 00000000`76e8e390 00000000`00000000 : ntdll!LdrpProcessDetachNode+0xf5
00000000`0014d550 00007ff9`c2b8f449 : 00000000`76e8e390 00000000`76e8e390 00000000`00000001 00000000`00000000 : ntdll!LdrpUnloadNode+0x3f
00000000`0014d5a0 00007ff9`c2b8f3c3 : 00000000`00000000 00000000`00000001 00000000`00000000 00007ff9`c2b9fb91 : ntdll!LdrpDecrementModuleLoadCountEx+0x71
00000000`0014d5d0 00007ff9`c087ddde : 00000001`5d770000 00000000`00000009 00000000`438a0240 00000000`ffffffff : ntdll!LdrUnloadDll+0x93
00000000`0014d600 00007ff9`937e0457 : 00000000`4aad67b0 00000000`ffffffff 00000000`00000000 00000000`0014dcd0 : KERNELBASE!FreeLibrary+0x1e
00000000`0014d630 00007ff9`937cb203 : 00000000`00001f80 00000000`00000001 00000000`ffffffff 00000000`00000000 : GOLD3COMP!GetPluginFactory+0x16d07
00000000`0014d660 00007ff9`937cb974 : 00000000`00000001 00000000`00000050 00000000`00000000 00000000`00000000 : GOLD3COMP!GetPluginFactory+0x1ab3
00000000`0014d6a0 00007ff9`937ccb67 : 00000000`4a4a2ef0 00007ff9`00000050 00000001`0b1668c0 00007ff9`c2ba07bd : GOLD3COMP!GetPluginFactory+0x2224
00000000`0014d6d0 00007ff9`937cb360 : 00000000`0000ffff 00000000`00000001 00000000`553b2720 00007ff9`c2ba07bd : GOLD3COMP!GetPluginFactory+0x3417
00000000`0014d710 00007ff9`937cb9b4 : 00000000`433d2c30 00000000`00000001 00000000`1833dfd0 00000001`783f3020 : GOLD3COMP!GetPluginFactory+0x1c10
00000000`0014d760 00007ff9`93799b42 : 00000001`6a6925f0 00007ff9`c2b9fb91 00000000`00000000 00000000`00400000 : GOLD3COMP!GetPluginFactory+0x2264
00000000`0014d790 00007ff9`93799d54 : 00000000`1833dfd0 00000001`6a6925f0 00000000`00000001 00007ff9`c2b9fb91 : GOLD3COMP+0x19b42
00000000`0014d7c0 00007ff9`937c1675 : 00000001`7edc2830 00000000`00000000 00000000`00000000 00007ff9`937b5051 : GOLD3COMP+0x19d54
00000000`0014d7f0 00007ff9`937c7932 : 00000000`00000000 00000000`1833dfd0 00000000`00000000 00000000`0014dcd0 : GOLD3COMP!VSTPluginMain+0x3905
00000000`0014d820 00007ff9`937c12ca : 00000000`00000001 00000000`00000000 00000000`00000001 00000000`00000001 : GOLD3COMP!VSTPluginMain+0x9bc2
00000000`0014d850 00007ff9`937c16f4 : 00000000`00000001 00000000`0c082460 ffffffff`fffffffe 00000000`4a4a3050 : GOLD3COMP!VSTPluginMain+0x355a
00000000`0014d890 00007ff9`937c7996 : 00000000`00000000 00007ff9`937d3dcb 00000000`17775101 00000001`7a200a70 : GOLD3COMP!VSTPluginMain+0x3984
00000000`0014d8c0 00000001`423f7406 : 00000000`00000000 00007ff9`00000000 ffffffff`fffffffe 00000000`0c0824a0 : GOLD3COMP!VSTPluginMain+0x9c26
00000000`0014d8f0 00000001`422d1e84 : 00000001`7edc1f90 00000001`7a200a70 00000001`7a200a70 00000000`00000000 : Cubase10_5+0x23f7406
00000000`0014d930 00000001`415d479d : 00000001`7a200a70 00000001`422d1e84 00000001`7ce1c7d0 00000000`00000000 : Cubase10_5+0x22d1e84
00000000`0014d960 00000001`415eb3a4 : 00000001`7a200a70 00000000`00000000 00000000`00000001 00000000`0c082460 : Cubase10_5+0x15d479d
00000000`0014d9a0 00000001`422d1e84 : 00000000`00000001 00000000`00000010 ffffffff`fffffffe 00000000`00000000 : Cubase10_5+0x15eb3a4
00000000`0014d9d0 00000001`415f12ba : 00000000`00000001 00000000`00000001 00000000`0c082460 00000001`737fdc00 : Cubase10_5+0x22d1e84
00000000`0014da00 00000001`40d18858 : 00000000`004c2601 00000001`74ca22f0 00000000`00000001 00000000`00000000 : Cubase10_5+0x15f12ba
00000000`0014daa0 00000001`40d0bd73 : 00000001`40d11570 00000000`00000001 00000001`74ca22f0 00000000`00000000 : Cubase10_5+0xd18858
00000000`0014dad0 00000001`40d0d938 : 00000000`004c2690 00000001`74ca22f0 00000001`7ae96728 00000001`40d12600 : Cubase10_5+0xd0bd73
00000000`0014db10 00000001`40d12b85 : 00000000`0014dd30 00000001`74ca22f0 00000001`40d11570 00000000`00000000 : Cubase10_5+0xd0d938
00000000`0014dbb0 00000001`40d11c84 : 00000000`0014dcf0 00000000`0014dd30 00000000`0014dba0 00000001`40d11570 : Cubase10_5+0xd12b85
00000000`0014dc00 00000001`40d0d762 : 00000000`0014dd30 00000000`0014de40 00000000`0014dd38 00000000`00000003 : Cubase10_5+0xd11c84
00000000`0014dc90 00000001`40d0c623 : 00000001`74ca22f0 00000000`ffffffff 00000000`00000001 00007ff9`c05814cb : Cubase10_5+0xd0d762
00000000`0014ddf0 00000001`40d0bcb5 : 00000000`00000001 00000000`00000001 00000000`00000000 00000001`74ca22f0 : Cubase10_5+0xd0c623
00000000`0014df60 00000001`40d19bae : 00000001`00000000 00000001`05f9ac01 00000001`74ca22f0 00000001`05f9ace0 : Cubase10_5+0xd0bcb5
00000000`0014dfa0 00000001`41a22f20 : 00000000`00000000 00000000`00000000 00000001`7484a260 00000000`40bbcdd0 : Cubase10_5+0xd19bae
00000000`0014dfd0 00000001`41a5ba5c : 00000001`7484a260 00000000`00000002 00000000`40bbcdd0 00000001`7484a200 : Cubase10_5+0x1a22f20
00000000`0014e020 00000001`422d1e84 : 00000001`7484a260 00000000`0d0fc7c0 ffffffff`fffffffe 00000000`004daaa0 : Cubase10_5+0x1a5ba5c
00000000`0014e060 00000001`41a69ca5 : 00000000`0d0fc7c0 00000000`0d0fc7c0 00000000`00000003 00000000`0d0fc700 : Cubase10_5+0x22d1e84
00000000`0014e090 00000001`41a49063 : 00000001`7484a260 00000000`0a37fb28 00000000`004daaa0 00000001`7484a260 : Cubase10_5+0x1a69ca5
00000000`0014e130 00000001`412c00d5 : 00000000`0a04cf80 00000000`004daaa0 00000000`00000000 00000000`00000000 : Cubase10_5+0x1a49063
00000000`0014e170 00000001`412bf7ea : 00000000`0a37fb28 00000001`7484a260 00000000`44df8900 00000001`7484a260 : Cubase10_5+0x12c00d5
00000000`0014e1b0 00000001`412c315a : 00000000`2bb7db60 00000000`2bb7db60 00000000`00000000 00000000`00000000 : Cubase10_5+0x12bf7ea
00000000`0014e1f0 00000001`412cea9c : 00000000`3bfca610 00000000`3bfca610 00000000`00000000 00000000`00000000 : Cubase10_5+0x12c315a
00000000`0014e260 00000001`412c316c : 00000000`0014e2f8 00000000`3bfc8b10 00000001`40f79f10 00000000`0014e2d8 : Cubase10_5+0x12cea9c
00000000`0014e2d0 00000001`412cea9c : 00000000`3bfc8b10 00000001`40f79f20 00000000`0014e340 00000000`00000000 : Cubase10_5+0x12c316c
00000000`0014e340 00000001`4128331e : 00000000`00000000 ffffffff`fffffffe 00000000`2bb7db60 00000000`031dda01 : Cubase10_5+0x12cea9c
00000000`0014e3b0 00000001`4129d7e3 : 00000000`00000000 00000000`0a389a40 00000000`2bb7db60 00000000`00000000 : Cubase10_5+0x128331e

STACK_COMMAND:  ~0s; .ecxr ; kb

THREAD_SHA1_HASH_MOD_FUNC:  3ba925cb33f8b0ca5f243d31c96273e5087022d7

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  ba079692ef2a1b28d09486972b7f58126f94d8d6

THREAD_SHA1_HASH_MOD:  506e56c40ba50f9056a5bf1d74ac322d7fb340e8

FOLLOWUP_IP: 
d3d10warp!ThreadPool::WaitWhileBusy+dd
00007ff9`b89f32ed 833dc4063d0010  cmp     dword ptr [d3d10warp!gETWLevel (00007ff9`b8dc39b8)],10h

FAULT_INSTR_CODE:  6c43d83

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  d3d10warp!ThreadPool::WaitWhileBusy+dd

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: d3d10warp

IMAGE_NAME:  d3d10warp.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  3ff1131a

BUCKET_ID:  BREAKPOINT_d3d10warp!ThreadPool::WaitWhileBusy+dd

FAILURE_EXCEPTION_CODE:  80000003

FAILURE_IMAGE_NAME:  d3d10warp.dll

BUCKET_ID_IMAGE_STR:  d3d10warp.dll

FAILURE_MODULE_NAME:  d3d10warp

BUCKET_ID_MODULE_STR:  d3d10warp

FAILURE_FUNCTION_NAME:  ThreadPool::WaitWhileBusy

BUCKET_ID_FUNCTION_STR:  ThreadPool::WaitWhileBusy

BUCKET_ID_OFFSET:  dd

BUCKET_ID_MODTIMEDATESTAMP:  3ff1131a

BUCKET_ID_MODCHECKSUM:  7455a0

BUCKET_ID_MODVER_STR:  10.0.18362.356

BUCKET_ID_PREFIX_STR:  BREAKPOINT_

FAILURE_PROBLEM_CLASS:  BREAKPOINT

FAILURE_SYMBOL_NAME:  d3d10warp.dll!ThreadPool::WaitWhileBusy

FAILURE_BUCKET_ID:  BREAKPOINT_80000003_d3d10warp.dll!ThreadPool::WaitWhileBusy

WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/Cubase10.5.exe/10.5.12.123/5e43de87/unknown/0.0.0.0/bbbbbbb4/80000003/00000000.htm?Retriage=1

TARGET_TIME:  2020-05-29T13:41:46.000Z

OSBUILD:  18363

OSSERVICEPACK:  778

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt SingleUserTS

USER_LCID:  0

OSBUILD_TIMESTAMP:  1987-11-29 21:07:31

BUILDDATESTAMP_STR:  190318-1202

BUILDLAB_STR:  19h1_release

BUILDOSVER_STR:  10.0.18362.1.amd64fre.19h1_release.190318-1202

ANALYSIS_SESSION_ELAPSED_TIME:  a240

ANALYSIS_SOURCE:  UM

FAILURE_ID_HASH_STRING:  um:breakpoint_80000003_d3d10warp.dll!threadpool::waitwhilebusy

FAILURE_ID_HASH:  {5079312e-7996-c5a8-284b-bd2349c8f839}

Martin.Jirsak · June 2, 2020, 6:13am

Hi,

To me it seems, the issue is in the ACQUA plug-in and then on the graphic card. What graphic card do you use, please?

nicoroy123 · June 3, 2020, 3:42pm

I have the exact same problem. Cubase hasn’t closed properly once in the last month.

Martin.Jirsak · June 3, 2020, 5:25pm

Hi,

Could you attach the crash dump file, please?

MrVinz · June 4, 2020, 12:46pm

Thanks you… Yes I was pretty sure it came from aqua plug in as I made multiple test with and without. I dont have a specific graphic card, Its the Intel
HD Grahics 4600. I Tcheck if I miss an upgrade for it.

thanks you again for your help.

Martin.Jirsak · June 4, 2020, 7:33pm

Hi,

You could also try to use native built-in Windows graphic card driver instead of dedicated manufacturer driver, please.

nicoroy123 · June 7, 2020, 1:33am

Hi, I would really like to upload a crash dump but the problem is that Cubase freeze and does not crash so it doesn’t generate a crash dump. So I have to kill the cubase.exe provess in Task Manager everytime.

I am using an nVidia graphic card with the latest drivers from manufacturer.

Let me try with the Windows drivers instead.

Martin.Jirsak · June 7, 2020, 8:31am

Hi,

Please use Microsoft ProcDump utility to generate a DMP file when an application freezes.

garethk · July 21, 2020, 9:07am

If you .zip or .rar the file, it reduces in size considerably. I have exactly the same issue as everyone here. AA plugins + Cubase 10.5 = freeze on exit. It’s definitely d3d10warp.dll related and I would say the issue needs both Steinberg and Acustica to get their heads together as the issue resides in something happening between both products. Ed at Steinberg his doing his best to help at the moment and says he’s in touch with Acustica about it. Hopefully an answer will emerge reasonably soon.

garethk · July 21, 2020, 9:08am

You can create a .DMP from the Task Manager, right click on Cubase process and choose the option.