Checking Licenses - Not Responding

How Much Longer Do We Have To Put Up With Checking Licenses - Not Responding

During start-up and throughout about every 5 minutes Nuendo stalls for 20 seconds to check licenses once an hour it crashes because of no license found.

Can we have Dongle authorisation back please?


Are you sure your internet is always working?

You can also enable offline licenses

Internet is not involved here.
The license is checked on the local machine. You need to be online to activate the license on a machine. That’s it.

There must be something wrong with your setup. It works on my machines without any issues so far.

Please not…

Hi JuegenP,

Thank you for your reply, I really appreciate you taking the time.

My internet broadband is 1 Gig download and 50Mb upload and is working fine.

I have tried the offline activation but this isn’t really a choice for me because some of my plugins require an internet connection. So my computer is always connected, and it appears that offline licenses does not work as expected if there is an internet connection.

I have made sure my firewall is not blocking Nuendo / Steinberg online connection. To be fair, I am not sure if its an online license thing or a N12 thing, all I know is N11 works fine using the dongle.


+1! Much more convenient.

The new licensing system actually does not go online to verify licenses unless you are activating or deactivating via the Steinberg Activation Manager. I wonder if it’s not another license query.

Can you post a screenshot of the dialog your refer to?

Hi Steve,

Thank you for your post, here is the link as requested.


I hate to ask such a basic thing but:

Have you checked your computer to see if there are dirty connections / loose cables / etc inside the computer? Is the inside of the computer dirty? How about any external drive peripherals that are, say, eSATA, and using the same buss as the operating system drive?

What computer are you using BTW? Your sig has nothing on there.

To me, this sounds like there might be an intermittent connection to the drive that stores the license.

Good luck!

Hi Noeqplease,

Thank you for your reply, I really appreciate you taking the time to respond.

Below is my windows machine spec.

i am interested in your comment intermittent connection to the drive that stores the license.

Having now installed Nuendo 12, Cubase12, Wavelab 11, Spectralayers 9 and Groove Agent 5 under the new licencing system. I have never been prompted to store a license file on any of my drives.

I this file location automatic or something that is user prompted? I just assumed it was online licensing.


Operating System
Windows 10 Pro 64-bit
Intel Core i9 10980XE @ 3.00GHz 36 °C
Cascade Lake-X 14nm Technology
128GB DDR4 (15-15-15-36)
LC49G95T (5120x1440@120Hz)
Panasonic-TV (1920x1080@50Hz)
4095MB NVIDIA GeForce RTX 3060 Ti (NVIDIA) 43 °C
2794GB TOSHIBA HDWD130 (SATA ) 32 °C
2794GB TOSHIBA HDWD130 (SATA ) 33 °C
1863GB Crucial CT2000BX500SSD1 (SATA (SSD)) 29 °C
1863GB Crucial CT2000BX500SSD1 (SATA (SSD)) 30 °C
465GB Western Digital WDC WDS500G2B0A-00SM50 (SATA (SSD)) 29 °C
5589GB TOSHIBA HDWG460 (SATA ) 30 °C
931GB Samsung SSD 980 1TB (Unknown (SSD))
Optical Drives
No optical disk drives detected
Yamaha Steinberg Thunderbolt Device

please attach your image to your post. see Forum Guide

Correct, the new license system is not one that is checking online constantly. It does store a file on your system drive. No idea where that is, or would I ever suggest messing with that at all. Do you do any maintenance on your operating system drive? There are a bunch of SSDs on your system, maybe one got corrupted. Do you have any drive maintenance software?

Thank you for your input.

The Main drives are SSD, System, Instruments, Samples, Production Drive and Mix Drive.

All are fully maintained.

Im at a loss, Nuendo is unusable.