Cubase is crashing to the desktop unpredictably. I believe it has something to do with my graphics card. AMD Radeon RX 6800
I’ve already tried removing the drivers using DDU and reinstalling. This happened in Cubase 10.5 and Cubase 11.
crash.zip (242.6 KB)
The issue happened with ATIDXX64.dll
I think it’s something with 4K possibly scaling/anti aliasing
is your problem fixed? I am planning to buy RX6800
Hi,
There are other threads about this issue here on the forum. It seems, the solution is downgrade the graphic card driver.
Martin, thanks for the response. If you’re referring to using the “Basic Windows Display Driver”, that’s really not an acceptable solution. Among other issues, it does not support multiple HDMI monitors (such as a TV mounted in a recording studio).
Does Steinberg have any plans to fix this? I’ve updated Cubase and AMD drivers and still getting this crash.
Been a loyal Cubase user since version 2. This issue has crippled my recording studio business since January.
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff88dd180e9 (atidxx64!AmdDxGsaFreeCompiledShader+0x0000000000959429)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000910004
Attempt to read from address 0000000000910004
PROCESS_NAME: Cubase11.exe
READ_ADDRESS: 0000000000910004
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
EXCEPTION_CODE_STR: c0000005
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 0000000000910004
STACK_TEXT:
atidxx64!AmdDxGsaFreeCompiledShader+0x959429
atidxx64!XdxQueryTlsLookupTable+0x2a8b3
atidxx64!AmdDxGsaFreeCompiledShader+0x834369
atidxx64!XdxQueryTlsLookupTable+0x1b4db
atiuxp64!OpenAdapter10_2+0x29d
d3d11!CResource::CLS::FinalConstruct+0x25d
d3d11!TCLSWrappers::CLSFinalConstructFn+0x43
d3d11!CLayeredObjectWithCLS::FinalConstruct+0xa7
d3d11!CDevice::CreateLayeredChild+0x697
d3d11!NDXGI::CDeviceChild<IDXGISurface,IUnknown>::FinalConstruct+0x49
d3d11!NDXGI::CResource::FinalConstruct+0x40
d3d11!NDXGI::CDevice::CreateLayeredChild+0x281
d3d11!NOutermost::CDevice::CreateLayeredChild+0x1bc
d3d11!CDevice::CreateTexture2D_Worker+0x484
d3d11!CDevice::CreateTexture2D+0xa7
d2d1!CD3DDeviceCommon::CreateTexture+0x4c
d2d1!CD3DSurface::Create+0xe3
d2d1!BitmapRealization::CreateSurface+0x129
d2d1!BitmapRealization::Initialize+0x26f
d2d1!CreateRefObject<BitmapRealization,CD3DDeviceCommon *,IWICBitmapSource *,enum BitmapOptionsInternal::Enum,enum DXGI_FORMAT,enum LockStatus::Enum,D2D_RECT_U *>+0x8f
d2d1!CD3DDeviceCommon::CreateCopiedBitmapFromWICBitmap+0x73
d2d1!CD3DDeviceCommon::CreateCopiedBitmapFromWICBitmap+0xa9
d2d1!CHwSurfaceRenderTarget::CreateCopiedBitmapFromWICBitmap+0x2d
d2d1!DrawingContext::CreateBitmapFromWicBitmap+0x1a7
d2d1!D2DDeviceContextBase<ID2D1DeviceContext6,ID2D1DeviceContext6,null_type>::CreateBitmapFromWicBitmap+0xa9
graphics2d!createGraphicsFactory+0x35b6d
Cubase11+0x2e731bf
graphics2d!createGraphicsFactory+0x454af
Cubase11+0x2ee7ab3
SYMBOL_NAME: atidxx64!AmdDxGsaFreeCompiledShader+959429
IMAGE_NAME: atidxx64.dll
FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_atidxx64.dll!AmdDxGsaFreeCompiledShader
I have the same issue though with an Asus AMD Radeon 6500XT that I got this week. The auto power off/crash/blue screen occurs when closing Cubase 11.
Has anyone managed to find a fix or old drivers to fix this?
Hi,
The blue screen is mostly hardware related nowadays.
Please make sure, you have the latest drivers installed.