Question regarding Steinberg's approach to the atidxx64.dll crashes

[vocux]

Hello!

Several AMD graphics card related crashes have been reported on this forum (see below). It always occures in atidxx64.dll and is easily reproducable by resizing a window within Cubase (crashes on me every single time). It seems that this issue was introduced by a recently released AMD graphics card driver. After downgrading to an older driver (“win10-radeon-software-adrenalin-2020-edition-20.8.1-aug4”) the problem is completely gone.
I kindly ask what Steinberg’s approach to this is, because the reaction to almost every report was “the crash is in the graphics card driver, completely outside of Cubase”, which implies that there is no intention to fix this from Steinberg’s side. So is there any intention of collaborating with AMD to fix this? Cubase is the ONLY program to ever crash on me because of this error (or did other programs crash for someone too? Would be interesting to know).
I mean it can’t be a solution to never update my graphics gard driver again? Or would the alternative to this be to declare Cubase incompatible with AMD Radeon graphics cards? I would love to hear from you regarding this, as this seems to be affecting a lot of users and is a rather severe bug. I love Cubase and I love my RX 5700.

Just a few reports of this crash:

Supervision bug? + crashdump file

Hello , just download the demo pro version cubase 11 , could someone read this crashdump file and tell me what causes these crashes? This happened when use supervision, squaser ,imager from cubase. thanks Crashdump file: 163.2 KB file on MEGA

Cubase 11 crashing constantly

I recently updated from Cubase 10.5 to 11 because of crashes . I tried finding solutions on internet but without luck. I had crashes with Cubase 10.5 and 11 in last month. My crashes happen when I am editing audio tracks . It is really frustrating , working on a new song is almost impossible . EDIT: my PC : CPU–> i5-9400f RAM --> 16Gb fury 2400MHz GPU --> Radeon RX5500XT Thank you for help .

Cubase 11 Crashes on Editor Window Resize

When resizes undocked editor windows to a height shorter than allowing for full visibility of the inspector parameters, program crashes to desktop. (I don’t think resizing should work to where the window height is that small at least, but I’m returning to Cubase after several years.) Repeatable bug/crash. Can anyone else confirm? Thanks - JG

Cubase 11 Crashing

Cubase is crashing to the desktop unpredictably. I believe it has something to do with my graphics card. AMD Radeon RX 6800 I’ve already tried removing the drivers using DDU and reinstalling. This happened in Cubase 10.5 and Cubase 11.

r/cubase - Cubase 10.5 crashing to desktop upon drag window resizing -...

Best wishes

[Dr.Strangelove]

hi vocux - welcome to the forum

It’s unlikely that SB will respond on this forum to this kind of question. Your right in saying that the reaction will almost certainly that SB will say AMD need to fix it…and I think that’s probably correct.

The graphics driver should never crash and if it does then SB can’t fix it, they don’t have access to the code…and they can’t anticipate what bugs are going to come into later versions.

Personally I’d find a working driver and stick to it !

[vocux]

Hey, thanks for your response!

I totally get that this is a problem within the graphics card driver and that Steinberg is probably not to blame, however think of it from a customer’s standpoint: Cubase (and only Cubase) is crashing to the point it becomes unusable. As a customer I might not care where the problem exactly lies, I just want to use the program. I mean this is not an issue regarding some very niche plugin, this could affect anyone with an AMD card.
So I beg to differ and suggest that at least keeping your customers informed regarding what they know about this and what’s being done about it would be great customer service. Wouldn’t you expect this from any other developer / company in a similar situation?

Best wishes

[Dr.Strangelove]

We don’t know for sure that it’s only Cubase ? and we don’t actually know how many people are affected ?

You’re right of course, the customer doesn’t care, but what can Steinberg do ? They may be well aware of the issue and be working to resolve it but they probably won’t comment. There plenty of bugs and issues that ARE in Steinberg code that they are working to fix - so you can understand it they won’t work around bugs in very SPECIFIC 3rd party drivers - especially if alternative drivers work.

Even if they did find a workaround, AMD might break it again in the next release.

[Nico5]

@vocux

Cubase is the ONLY program to ever crash on me because of this error (or did other programs crash for someone too? Would be interesting to know).

Google thinks you’re not alone ?

[Socrates]

My issue thread was deleted, so I just want to mention that I was able to secure the older radeon install program and it did resolve the problem–so a big thanks here for those who figured out a work-around… Other options would have involved spending money. I will report that Cubase does import musicxml just fine, the crash was because the musicxml import process apparently re-sized the window as it ran. The comments here about Steinberg’s response are well taken and I note that Dorico, and really all my other programs, did not crash when window resizing.