Cubase 11 not recognising my audio interface or audio driver

Hi, so I am using Cubase 11 (Elements) on a Windows 10 laptop and I recently got a Zoom L-12 digital mixer, which is also a multi-input usb audio interface. I had the Zoom working fine with Cubase at first, then the other day I switched on my computer and started getting error messages upon starting Cubase, saying ‘The audio driver could not be loaded. Please make sure your audio hardware is connected correctly to your computer’.

I’ve checked everything many times - all usb leads are connected properly, the Zoom is in the correct mode (audio interface mode), and the drivers for the Zoom for Windows 10 are correctly installed. I’ve tried uninstalling and reinstalling the drivers a few times but still get the same messages. If it helps, here are some screenshots.

Upon loading Cubase, it asks me to select the correct audio driver:

I selected the Zoom as the audio driver, but I get the following error message:

I then get another error message about ‘missing ports’:

Even if I go to ‘Studio Setup’ in Cubase and select the Zoom as my ASIO driver, I still get an error message thus:

Does anyone know how to solve this please? As I say, it was working fine a week or so ago when I got the Zoom L-12, and it also worked fine with my previous usb interface (Tascam US 2x2).

Many thanks in advance.

Hi,

I would try to reinstall the Zoom driver. Make sure, you are installing it as an administrator.

If it doesn’t help, I would use the ASIO4ALL driver instead of the Zoom driver.

1 Like

Hi I am having the same issue, I have a Roland Studio Capture and Cubase 11 and Wavelab Elements 10, all were working great. I upgraded to Wavelab Elements 11 and it installed a generic low latency driver. That now messed up Cubase and no matter what I do to reinstall either of them, or the Roland driver, it keeps only showing a generic low latency driver in the studio setup, also showing all the missing ports. Windows tells me the Roland driver is working fine and up to date. I tried going back to Wavelab Elements 10 but it no luck. Can anybody help?

1 Like

I have corrected the problem with the audio interface driver. I had uninstalled wavelab elements 11 then reinstalled it and selected to uninstall the generic low latency driver in the installation. That solved it, now Cubase 11 Pro now sees the correct Roland driver in the audio setup and no more missing ports. It seems like Wavelab was messing up the driver registry in windows 10 when it installed.

1 Like

Hi,

I’m glad you sorted it out.

1 Like

Excuse my ignorance, but what is the ASIO4ALL driver and will it work with any interface?

Hi,

ASIO4ALL is an ASIO driver emulator, which works with any Audio Device. Sometimes this is better than the native driver.

1 Like

Ok so I downloaded and installed the ASIO4ALL driver, and it’s still not working. I’m still getting no input or output from Cubase. It’s still giving me error messages about ‘missing ports’. Is there a way to edit the ‘missing ports’, perhaps in ‘Audio Connections’? What else could be causing the problem and how can it be fixed?

How do I ‘install as administrator’? I can only see an option to RUN as administrator, but not install. I tried uninstalling the Zoom driver, then reinstalling by right right clicking on ‘run as administrator’ to install in, but I still get the same issues as before.

Hi,

You have to solve the Missing Ports issue. Open Audio Connections window and set the right output there.

1 Like

Ok, so an update - I finally managed to fix the problem. It seemed what was causing it was that I was opening Cubase projects which were routed for my old interface (a 2 channel Tascam device), which was confusing the system somewhere. I started a brand new Cubase project and the Zoom driver works fine. I’ve also got the ASIO4ALL as a backup just in case too. Thanks for your help.