Cubase 12 - Cannot get Hardware tab on Inspector with UR816C

Hello,
Since I upgraded to Cubase 12 the Hardware tab is no longer visible while using my UR816c.
If I open the exact same project with Cubase 11 the tab is there… but when going back to Cubase 12 it disapears again.
I have tried different routing options on the ins and outs with no luck.

Anyone experiencing the same problem?

Mac Mini Intel i7
16 RAM
running Monterey with the latest Yamaha drivers for the UR series

Here’s what I would check;

In the channel inspector on the left, select the top tab (audio)
For the input routing is it set to ur816c, or at least a channel that’s routed to the ur816c?
If that doesn’t fix it then here’s how I route my ur816c;

Studio tab > audio connections > outputs> set to urc816c device port 4. Then I do not hook output 4 to a monitor or anything else.
Studio tab > audio connections > control room> I set my main monitors to stereo 1, secondary monitors to stereo 2, headphone mixer amp to stereo 3, and lastly stereo out is hooked to stereo 4 (remember not hooked to anything)

Hope this helps
E

Thank you very much for your answer, I tried the configuration, but still nothing…
It works on Cubase 11 (as it has since I bought this UR816c), but i does not on Cubase 12.

It is quite discouraging as I just keep using Cubase 11 to track, mix and mostly everything.



There was a previous issue of this nature a while ago around Cubase 8/ 8.5 time. I and quite a lot of users resolved it by swichting driver (in my case to “no driver”) closing and restarting cubase, and when prompted for “do you want to use Steinberg /Yamaha Driver?” ticking yes but NOT ticking “do not ask this again”. this cleared the problem + I haven’t had it again since moving from C8,5 to C10 so not sure if it’s relevant for this seemingly identical issue you are experiencing with C12.
(On C12 now, +I do have a shutdown issue where if I want to quit Cubase, I first have to switch to “no driver” or it will freeze upon quit!)

Suggestions to make that message appear again? I had already ticked the box…. I am experiencing a different issue maybe I can solve it this way…

Swap drivers, or turn the interface off, that should force the prompt to reappear when you switch back to the Steinberg driver.

Unfortunately it doesn’t… I’ll try tomorrow to reinstall the drivers

Hope you get it sorted. The interfaces are great but they’re really let down by driver issues.

Yeah I got it sorted for appearing the message, but the issue I had ( Cubase 12 Hardware Tab in MixConsole - Cubase - Steinberg Forums) is still present… Posted in 4 forums and nobody knows anything, contacted Steinberg one month ago and I received no response… oh well I guess I have to use it like this

I feel your pain. I had the same problem way back, with C8.5.
That particular issue hasn’t appeared again since C10 but I still seem to spend too much time dealing with driver + software issues with these units.

Honestly… Their hardware quality is lovely… But the drivers? Kindergarten level

I will try to reinstall Cubase Elements again and see if it solves the issue since not even Steinberg wants to help me…

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It is really frustrating… it has been 2 years and the problem persists…

Just to clarify - with “hardware tab” you mean the special section in the Inspector/Mixer that allows you access to the hardware effects of the interface?

I had a similar problem with the UR824 and it was because the OS needed to be updated (I am on Windows though). Once I did that the hardware tab was available to me. I had to contact support here in Australia to get this sorted out. It was a frustrating problem at the time as I switched to Cubase almost solely based on that hardware intergration feature.


Yes, here’s a screen capture from the manual.

And have you clicked the cog wheel already to ensure that the tab is not just hidden?
grafik