Audio: UA Volt 476
OS: Windows 11
Software: Cubase 12 Pro 12.0.30
Plugins: Groove Agent SE 22.214.171.124
Steps that create Crash:
01: Launch Cubase
02: From the Hub screen, “Create Empty” and select a directory
03: When the project opens, right click the channels section and “Add Audio Track”
=> config: stereo, output: stereo out
04: Right click the channels section and “Add Instrument Track”
=> Instrument: Groove Agent, Output: Stereo Out
05: When the Groove Agent window appears, click in the preset section at the top of the screen, filter…
Sub Category: Drumset
Choose a drumset to load (ex. Collins Kit)
06: DOUBLE Error Dialog Boxes appear stating “A serious problem has occurred”
Ed Doll did not confirm anything.
He never said that we absolutely have to send our tech related requests to the “Other Inquiry” category, just that we can still (and need to) select the “Technical Support Request” on the next page.
At some point after Cubase 12 was released, all the options were available on the first page, then the support page was under maintenance for a few days and when it was available again, there only were two options left.
I believe they did that to dissuade people from sending too many requests.