Cubase 12 pro crashing and groove agent


hi good day to everyone some issues i am facing have Cubase 12 pro on my windows 11 when i launch groove agent and browsing through the kits a pop window appears and saying need to save project under a new name and the program will shut down also observing some green spots all over the Cubase interface then also it will crash i am not good at computers any one willing to assist

1 Like

Hi,

Make sure, you have the latest Groove Agent installed, please. And attach the mentioned DMP file, please.

ok thank you iwill try

Hi
same problem here with groove agent. Same message. (Using windows 10)
some help ?
Merci
Cubase 12.0.20.263 64bit 2022.6.6 22.40.35.575.dmp (1.1 MB)

good evening,
I tried to :

  • reinstall groove agent from steinberg download assistant: same problem
  • reinstall groove agent library from steinberg download assistant : same problem
  • update cubase 12 to cubase 12.0.30: same problem

here is the last DMP file
Cubase 12.0.30.286 64bit 2022.6.8 22.00.26.352.dmp (1.1 MB)

one more thing (as Steve would say),
it seems that the list of presets is incomplete, there is nothing in the first column for example (see the picture). On the other hand, everything works perfectly well under cubase 11.

really need help thank you in advance.

hello steinberg engineers, unfortunately with update 12.030 the problem of the preset browser was not solved, the most terrible thing is that cubase closes

Cubase Elements 12.0.30.286 64bit 2022.6.8 17.57.53.978.dmp (825.4 KB)

Hi,

Reported to Steinberg. Thank you.

Thank you,

I hope that the developpers will find a solution soon enough.
I would like to organize some internships this summer for students on cubase 12.
In the worst case we will stay on cubase 11 (but it is less exciting)
good music to all.

Same issue here on Cubase 11 and 12 but it only happens on certain kits like ‘80’s Kit’. I think it started after that last Groove Agent update.

Cubase Elements 12.0.30.286 64bit 2022.6.8 11.35.13.095.dmp (847.5 KB)
Cubase Elements 12.0.30.286 64bit 2022.6.8 12.32.55.361.dmp (689.2 KB)
Cubase Elements 12.0.30.286 64bit 2022.6.8 12.55.00.287.dmp (818.1 KB)
Cubase Elements 12.0.30.286 64bit 2022.6.8 17.57.53.978.dmp (825.4 KB)
Cubase Elements 12.0.30.286 64bit 2022.6.8 23.33.21.659.dmp (803.2 KB)
It occurred to me that maybe this way it is easier to detect the problem

thanks and good day

Same here.

Cubase 12.0.30.286 64bit 2022.6.10 15.53.14.858.dmp (1.2 MB)

Groove Agent is up to date

Groove Agent                        Steinberg Media Technologies        Instrument|Drum                     5.1.10            VST 3.7.3         enabled           0                 C:\Program Files\Common Files\VST3\Steinberg\Groove Agent.vst3\Contents\x86_64-win\Groove Agent.vst3
Groove Agent SE                     Steinberg Media Technologies        Instrument|Drum                     5.1.10            VST 3.7.3         enabled           0                 C:\Program Files\Common Files\VST3\Steinberg\Groove Agent SE.vst3\Contents\x86_64-win\Groove Agent SE.vst3

Hi,

It’s a known and already reported issue. Thank you.

Hi,

This is going to be fixed in the upcoming Groove Agent update.

4 Likes

Yes, thanks a lot.
:partying_face:

And here we are, update installed 10 minutes ago, no more crash!
Thank you developers, you are the best!

ita a automatic update or how to go about updating?

Hi,

Download the update by using Steinberg Download Assistant, please.

At least for me the issue is not fixed - may it’s dependet on the kit / sound set? I’m using Simon Phillips Studio Set.

Cubase 12.0.30.286 64bit 2022.6.30 16.34.43.477.dmp (1.1 MB)

I think the temporary solution is not to use the presets menu at the top of the window but rather to open the loading panel (the little folder icon next to the little piano icon).

Normally loading kits/instrument/style and other stuff is no problem through there.
On my side the problem is solved but it seems that presets are missing in the preset menu.
Good luck.

I my case: I open a Cubase project with Groove Agent & Simon Phillips Studio Drums. In this moment the Groove Agent window isn‘t even open.
Immediately the Crash message comes up.
So the provided solution doesn‘t fix it for me because the crash is much earlier…