Generate a DMP file and share it via Dropbox or similar service, please.
Use Microsoft ProcDump utility to generate a DMP file, please.
Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your harddisk.
Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)
Navigate (in the Command Prompt) to the folder with the extracted procdump file.
For example:
cd C:\ Users \ \ Downloads \ Procdump
Note: the dmp file will be written into that folder.
Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).
The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exeptions and the option -t terminations of the application.
Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.
ZIP and share the DMP file via Dropbox or similar service, please.
could somebody -please- tell me WTF this means? Because I get this kinda deal every time I re-start Cubase and it asks if I want to go into ‘SAFE’ mode.
and while I’m ranring… it would be nice if SB could at least provide -some- explanation in human-readable form.
This DMP file (zipped) was created after opening Cubase Pro 12.0.30, waiting 30 seconds and closing Cubase.
When I click on the red cross, all Cubase windows disappear from the screen but “Cubase12.exe” process (in the Windows task manager) remains in the “running” state indefinitely
(sigh) This has gone on soooooooooooo many times for sooooooooooooo many years.
Sandybridge 4770k. Win10/64. RME HDSP9654.
When the machine goes to sleep… could be 4hrs, could be a day… but at -some- point, Cubase is frozen. Not the machine. Cubase. I can happily continue using Wavelab or Spectralayers or Izotope RX or -whatever-.
I have tried -every- combination of plug-in and found no commonality. My only ‘guess’ is that it is somehow ‘sleep’ related.
I End Task and re-start Cubase and -that- is when this freeezedump seems to be created.
The only change I’ve noticed is that before C12, in Task Manager, Cubase would often appear with the green leaf (suspended). Now it simply shows as “not responding”.
FYI, another Freezedump file.
This time, Cubase Pro 12.0.30 freeze when opening a project (it contains only one audio track, no VSTi, no VST). Cubase displays the windows “Opening MixConsole” for 3 seconds then freeze.
Andre
Windows 11 Pro (22000.739), Steinberg UR816C (Yamaha Steinberg USB driver 2.0.4), I9 10850K (not overclocked), 128GB RAM, Sapphire RX 6700 XT (AMD Adrenalin 22.5.1). SDA, SLM, eLC and SAM up-to-date
After latest AMD Adrelanin driver was installed (WHQL-AMD-Software-Adrenalin-Edition-22.5.2-Win10-Win11-May31) ==> same problems. Random freezes initialising Cubase, opening projects or closing Cubase
Here an example of freeze when opening a project, before the “loading MixConsole” window is displayed
crashing when closing,
chrashing when starting,
chrashing when opening more than one project!
asking for license,
halion 6 chrashing cubase,
cubase is chrashing, chrashing, chrashing!
Uninstall all graphic drivers, use a clean up utility if possible. Try to open cubase again! Same issue?
Do you have another GPU perhaps to test? Maybe an older NVidia card just to see if it works then?
After launching the AMDCleanupUtility.exe utility and then restarting the PC, Windows Update automatically installed an old AMD driver dated 12/16/2021 (Windows 11 compatible)
Always result in random freezes.
I don’t have an old video card for testing. The NVIDIA video card I was using 2 years ago is out of service