I started this thread hoping to get some help from you, given that the two tickets I opened (the first one last month) have still no answers - #465648 and #471925
Last month I received an email saying that my Cubase Artist 12 verification is pending and it will stop working in a few days. At the moment I only have 3 days left and I have no idea of what to do.
But let’s start from the beginning.
So, early March I bought the Upgrade from Cubase Elements 11 to Cubase Artist 12 and got the Download Access Code.
When I use that code in the Steinberg Download Assistant it confirms I can upgrade Cubase Elements 11 to Cubase Artists 12.
And so far so good, but the problem happens when I click on ‘Upgrade’. The eLicenser Control Center opens up and I notice that the license code is wrong, because it says ‘Cubase Artists 11 (Upgraded to Cubase 12)’
And of course, if I click on continue, the eLicenser doesn’t find any proper license because I don’t have Cubase Artist 11.
Are you sure you purchased the correct update? Run the eLicenser Control Center to check which Cubase license you have, then take a look at your receipts/purchase confirmation email to check which upgrade you purchased.
Hi @Anghel_Flavius, actually your Cubase 11 license is eligible for the free Grace period update. Please contact Asknet to return your update purchase and follow the instructions to get your free update to Cubase 12: