I started this thread hoping to get some help from you, given that the two tickets I opened (the first one last month) have still no answers - #465648 and #471925
Last month I received an email saying that my Cubase Artist 12 verification is pending and it will stop working in a few days. At the moment I only have 3 days left and I have no idea of what to do.
But let’s start from the beginning.
So, early March I bought the Upgrade from Cubase Elements 11 to Cubase Artist 12 and got the Download Access Code.
When I use that code in the Steinberg Download Assistant it confirms I can upgrade Cubase Elements 11 to Cubase Artists 12.
And so far so good, but the problem happens when I click on ‘Upgrade’. The eLicenser Control Center opens up and I notice that the license code is wrong, because it says ‘Cubase Artists 11 (Upgraded to Cubase 12)’
And of course, if I click on continue, the eLicenser doesn’t find any proper license because I don’t have Cubase Artist 11.
For the last - almost - 30 days I haven’t been able to solve this problem nor heard anyone from Steinberg’s support.
Do you guys have any idea about what I could do?