Cubase 13 is crashing when opening the MixConsole

The same Problem.

They cant do anything, Cubase doesnt work.
Reaper works, Studio1 works, GTA5 works

Hello, @Martin.Jirsak -

I have had many many crashes lately, almost exclusively while using Revoice Pro 5 in standalone mode and (more often than that) with ARA.

I went to my Cubase dmp file at Documents/Steinberg/CrashDumps, and there were crash files listed, but only from a few days previous to the recent crashes I’ve had.

Also I followed your instructions and opened up Command Prompt as an Administrator and typed “procdump64 -e -h -t Cubase14” but received the reply, " *

  • ‘procdump 64’ is not recognized as an internal or external command, operable program or batch file."

I reviewed your quoted thread which I’ve bookmarked previously, thank you so much for sending, and I had a question on your step #4, bolded/italicized above:

  1. How do I tell if I have ProcDump64 already loaded on my computer? I thought since I did have some recent entries in Documents/Steinberg/CrashDumps it meant I must have that program loaded … but then why does Command Prompt give that reply?
  2. Do I need to download ProcDump64 from Microsoft even though I have entries in Documents/Steinberg/CrashDumps?
  3. Is ProcDump64 a burden on the computer, such that running it can cause crashes itself?

Thank you!

First do what @Martin.Jirsak wrote, download procdump64 from Microsoft, it is not installed by default. It is a debugging tool from Microsoft.

You’ve got the answer to this when you tried running it, it said there is no procdump64 command, so it is not installed.

Yes, if you follow the advise from @Martin.Jirsak you know where to find it.

Why that? It is a utility that you start and when it has written the output it is stopped.

Again, just follow the advise step by step and you get the output.

1 Like

Hi,

In this case, I don’t see much sense investigate on crashes in any host. Get in touch with the Revoice support, please.