Cubase 13 score editor exported pdf files won't open

I have recently upgraded to Cubase 13 from Cubase 11. When I export my score in the same way as previously on cubase 11 to a pdf I cannot open the file. It will export as a JPEG but not a PDF. The error message on trying to open says 'it may be damaged or use a file format that preview does not recognise . It won’t open on Adobe either.
Any suggestions or help?

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Are you on Windows or Mac? If you are on Windows, do you use any virtual printer? It should be stored as PDF, not JPEG.

Using Mac. I only saved as JPEG as it is the only format I could open to allow me to print or send. If I save as PDF it won’t open.


On Mac, the PDF is a native format, there should not be a problem.

Do you get any message, when you try to open the file?

I believe they do, yes.

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What do you see, if you try to Get Info of the file? Does it show anything suspicious?

I have just tried on my side, and the PDF file has been exported correctly.

What I do find strange on the Get info of the file is that is says it is only 125kb… all my other score single pages are about 2 to 3mb.


That is indeed small.

Have you tried to trash Cubase preferences?

Never done that before and unsure what it actually does. Researching this., there are 3 options. Use current preferences, disable program preferences and delete program preferences. Will doing this affect any of my previous cubase projects in any way?


You can try in the Cubase Safe Start Mode [Disable preferences].

If it doesnæt help, you can rename/remove the whole Cubase preferences folder (or in the best case all Cubase versions preferences folders).

Cubase Preferences folders are:
Mac: ~/Library/Preferences/Cubase X
Win: %appData% \Steinberg\Cubase X_64

Where the X is the Cubase version (for example 13).

I have tried cubase safe start mode but didn’t work. where do i enter ~/Library/Preferences/Cubase X details on my Mac?
I have gone into library preferences and cannot see cubase in there.

am I looking at going into preferences in actually cubase itself or preferences on my Mac?

If you want to rename the folders, the Mac preferences, if you want to give Cubase pointers to new folders, the Cubase preferences.


In the Finder, click on to Go menu, choose, Go to Folder and type ~/Library.

Hi Martin,
yes I have gone into Finder, library, preferences and cubase is not listed in there.


Then you are in the system preferences, not user preferences.

Is it possible you can send a screenshot of area I am looking for?

Is this the correct process.
MacBook Pro drive
‘my name’
user presets


No. It’s: Users/‘my name’/Library/Preferences/Cubase 13, as written here.

not an option for library.