Ok, so that was a demo/trial which has now expired, I presume?
Are you able to take a screenshot of the error you’re getting when going through the process?
Thank`s again did by an upgrade. Not the demoversion…
At the moment thinking about to install Artist again, Have a new Computer whith Win 11.
Trying to find Screenshot.
OK…so the verification of the upgrade has not happened yet. The install will run temporarily until it has checked your 9.5 license to upgrade it.
Is the 9.5 Artist license on USB elicenser or soft elicenser?
Is it active on this computer?
Thank`s again It is an USB licenser.
And active on my computer. There gets an error for the soft license.
Can you get a screenshot of that, or did it only show the once?
Also, can you run the “eLicenser Control Center” application and allow it to do it’s update/maintenance tasks?
Last time this did not happened
Did you try running elicenser application as administrator as suggested in the error message?
I’d recommend downloading the latest eLicenser software from here:
And then try running it.
It is likely you have an older version of the software and it’s not able to gain the permissions it needs. This can happen with a Windows update, for example.
The ‘Run as’ solution may be a quick fix, but making sure the software is up to date is a much better approach.
Yes did that to laughfing. Support did send a new supportticket. try selling a new update thank`s for that.Steinberg.
Me am drop dead nervous to install Artist 9.5.5 on this unit.
Instrument settings are lost.
Don’t know what you mean…how could they sell you a new update when you already bought Cubase 14 Pro update, there is no newer update.
Now the e-Licenser is downloaded and installed and runned as well.
Anything to do with the old files ?
Soft e-Licenser shows black again
Thank`s again for you answer
Sorry, i’m not sure what this means! 
Are you still getting the error when you open the eLicenser software?
If it is not showing an error, has it been able to perform it’s maintenance tasks?
Yes ! I have no idea . Support staff will reply in a few workingdays.
No questions answered from the last request. A link was given to the sales site. Saying maybe i bought the wrong the wrong update even though i filled in their checkbox for the correct one. I just want to Cry.
Did install The latest Artis 9.5 That i allready Own.
Way to expensive the price given Yesterday.
Thank`s for your koncern.
I mean the old Syncrosoftfiles from ages ago. Still in the system.
May they cause problems after the new installation?
Soft e-licenser was written in red before. Seems to work now.
But at least Needing a permanent one.
Did install Artist Yesterday. A bit expensive for now…
Thank`s
Today I got a replay from Support staff that the order is being Cancelled.
Sadly After all that effort made.
Close to 48 hours of downloadingtime .
Have to settle with Unzipp files and struggle with Syncrosft today to.
Have a nice Monday.
Thanks again for your help.
Today they Returned the order for Pro-14.
Where Cedit lands ? Have no Idea.