Someone clicked on “Me too” button so I’m not alone. Can someone from Steinberg simply confirm that this issue has been passed along to the relevant development team? That’s all I’m asking for at this point.
This behavior occurs because the Steinberg Activation Manager (SAM) checks which licenses exist in the account upon startup. The automatic license management system looks for the highest available version (such as an expired trial for Cubase 15) instead of automatically reverting to the valid Cubase 14 license.
Expired trial entries disappear from the list on their own after a few months. If they are bothersome or prevent the program from launching, the only solution is to briefly contact official Steinberg support to have the trial license manually removed from your account.
Not exactly no. Like I said in my original post, this issue wasn’t happening from the end of my trial (January 4th) until recently around May or June, so it’s a new behaviour. Plus, it has been more than a few months now since January. AND my trial for 14 is still in my account even though it’s been a year and a half now, and I also have a full license for 14 side-by-side with it. They do not disappear automatically. It’s not as you describe.
I also waited a few months last year before buying 14, so there was time between my trial for 14 ending and the moment I activated it, and this issue never occured back then.
Contacting support might help, but I heard they are very slow to respond in my country so I tried here first. Plus, I doubt they would remove the trial from any account, as keeping it there probably serves to confirm you’ve had access to the trial already. If they remove it, you could get the trial again…
Seeing as I’m not the only one with the issue, it would be cool to get some form of confirmation.
@Googly_Croft Not a dumb question but yeah, I did try the “Dismiss” button but it just brings me to the regular Steinberg Activation Manager page which simply lists my products and there is nothing I can do with that but close the window with the X. There is no action that can be done by the user on the Cubase 15 trial entry, only a “Buy…” button.
Thank you for this link! I do not have WaveLab 13 Go, but I do have WaveLab 13 Elements installed, which I paid for and am using so I won’t uninstall it.
I also tried the suggestion to sign out from the Activation Manager and sign back in but the issue still stands. I even manually deleted all folders I could find related to Activation Manager before signing back in.
@Ben_at_Steinberg Do you think you could alert the relevant team at Steinberg that WaveLab 13’s ARA plugin (see below) is causing this issue for Cubase/Nuendo 14 users?
Cheers!
-EDIT-
WORKAROUND (for anyone interested)
Since Cubase’s launch is paused while it’s scanning for ARA plugins, I decided to try something:
I removed WaveLab.vst3 item from “C:\Program Files\Common Files\VST3\Steinberg” and the issue is now gone. I don’t use WaveLab as an ARA plugin anyway so I don’t mind. But since ARA plugin gets installed automatically (they should really give the choice in the installer but anyway…), I will need to do this every time there is an update to WaveLab. But it’s a time-saving workaround still.
