Hello to all,
Everything is said in the subject. I don’t know where or to whom to turn.
I followed all the instructions, tips and tricks found on the Steinberg website and forums.
I use Cubase Element 11 in e-licenser (no USB licenser).
I bought Cubase Artist 12 “upgrade from Element 11” on the Steinberg website (it is no longer necessary to use a USB licenser for the “Artist” level, that’s the reason of my purchase).
I installed Cubase Artist 12. It works perfectly.
But… impossible to activate the license! The status is always “verification pending”. I even received a message from Steinberg that I still haven’t activated my software. On my PC, everything is up to date (e-licenser, steinberg download assistant, manager, etc.). I have already sent 2 messages to support without success (no answer). My Artist 12 version will stop on April 2, 2022, because of the lack of activation.
What should I do? I am desperate. If someone could be kind enough to help me, thank you very much in advance.
ps: I hope not to pollute this forum unnecessarily if I’m not in the right place. Thank you for your understanding.
Thank you Steve. No, this is my first intervention on the forums. I have seen a few threads about the activation problem, I have followed the instructions or tips I have seen there but nothing I can do.
Every time I try to activate my license, I get a message in e-licenser that mentions a problem between soft-licenser and USB licenser. This is incomprehensible because I have never had to use a USB stick for the Element 11 license. The worst thing is that e-licenser asks me to move my license 11 from “soft” storage to a USB license storage even though I don’t have one, I never had one.
Anyway, thanks for your answer. Maybe someone else can help me. Thanks again for your help.