I have the same issue -even when all my Avast AV software is turned off.
It’s errors when loading the ‘news’ page.
I’m running on an intel Mac… Sonoma 14.2.
Also I believe a 403 error is the server (Steinberg’s news page) saying that the client (Cubase) is not authorised , it’s not saying it’s blocked at my end. Perhaps this is because I’m running the trial / evaluation?
Good evening. I am new to Cubase and downloaded the trial version of Cubas Elements. I got the same “403 Forbidden” etc. message when opening the program. Anyone knows when there will be an update on this ?
Same issue here on a Mac. Looks like you’re on Windows so it doesn’t appear to be os-specific. No antivirus or firewall software running. Appears to be a problem on the server-side.
Thank you for your suggestion. I tried turning off VPN, Firewall and antivirus software. Still getting the same error message.
I am on Windows 11 OS.
I was considering deleting the download and loading again?
If I do this, will I need to download Halcion Sonic and Groove Agent SE again?
I am not concerned about deleting the couple of practice project files I have created.
I think I will wait until after New Years Day. If it is a server problem at Steinberg, maybe they will fix it then. Some of their messaging makes me think that they are not at full staffing this week?
I like the system and think I will purchase the software after the trial period, but I don’t want to have connectivity problems at that point.
I have not gotten this issue resolved. I did a chat with online support yesterday.
They advised me to try a different browser. I was using Microsoft Edge.
I tried Google Chrome and Mozilla browsers. Same problem.
So, I have tried turning off my VPN, Firewall and Antivirus software, clearing cache and cookies on browser and changing the browser.
I also deleted the app installation and reinstalled.
None of this has worked.
I don’t really want to pay for the product after the trial if I am not able to get this solved.
If you find a solution, I will be interested to learn.
If I find a solution, I will be sure to post an update.
Thanks!
I got the same Problem, I installed the trial version. It didn´t work. So I desided to buy it, since I wanted it badly. Didn´t work. I installed it on my mcBook (trial version). no chance. I tried it on another Internet. Nothing works. Informed Steinberg. Hope the find a solution
tried it with diferent computers. Windows 11 and McBook. With diferent Internet providers. Nothing works. It must be Steinbergs Server. And I tried the trial and the payd version
Same Issue! Fresh installation of
Cubase Elements AI Version 13.0.20 Build 148(x64) - Built on Nov 29 2023
I suppose it’s not a client but a server configuration problem.