What can I say? An email to all purchasers would have been nice. I get a client coming round today and suddenly I realise that all Elicensers are now obsolete, and that there is no apparent way to fix this?
I wouldn’t mind it all, but from what I can see, there isn’t a shred of help or information online regarding how to transition to the new system. So now I just have a ton of software that I can’t even use.
Basically all of my licenses have now expired and I can’t reactivate them. The issue I now have is that when I try to sign into the Steinberg Download Assistant, nothing happens. So that’s blocking me from getting access to putting in a new download authorisation code. I click “sign in” and it kind of loads for a second and then just stops.
At the screenshots you sent me via Private Message I can see you own Cubase Elements 11 (not upgradable) and Cubase Elements 12 license. With these licenses you can start Cubase Elements 10, of you don’t want to use Cubase 12 for some reason. But you can’t use any Cubase Pro. The highest you can use with this license is Cubase Elements 12. Download and install this one, please.
It is, but for some reason everything about Cubase 10 has disappeared from the Elicenser application, and everytime I try to reactivate it by putting the product code in, it won’t work. It’s just not detecting anything.