Deauthorize old computer - Reformatted computer

Cubase
1

When trying to install the software it says: already in use on another computer? is there a way to de-authorize and add a new one?

Is there a place to get in touch with real tech support?

2

Bump, I’m still without a license activation. No computer currently has cubase.

3

what version of cubase are you trying to use ? I assume you have been using a soft-elicenser ?

here’s how to reactivate it (took 20 seconds on google to find ?)

4

I read and tried this and it still says ‘No products found on this eLicenser.’

I am also getting the error - You have already redeemed this Download Access Code.

Also, the activation code I got from sweetwater is short by 7 digits.

5

Also when I put in the activation code I’m given; I get the error the activation code could not be identified, please make sure it is typed correctly. Yet, its typed exactly to the T and 32 characters long. I obtained this by typing in the activation code that is 7 digits short on their website.

Then when I try to activate it again, it says the license is in use, and its not.

I’m using 10.5

6

sorry @hiphop - you are not making much sense

‘put in the activation code’ ? where do you type this ?
What version of Cubase ?
Do you have a physical eLicencer ?
Was it working and licenced on another computer ?
What does it say in your MySteinberg account ?
Did you try to ‘reactivate’ as that web page says ?

7

I’m copying the text exactly as it says on my screen. Not sure how else to help. For some reason steinberg forms are removing my quotes.

8

you need to be more specific

let’s start again:

what version of cubase ?

9

10.5

Yes, the computer that has it, is being repaired and it won’t be able to be repaired but it still runs.

10

Cubase pro ?
Cubase Artist ?
Cubase Elements ?

11

I’m trying to uninstall and re-install right now, its 15.12GB and I could not find how to not download the full version. 11 has the option and 10.5 does not.

12

which version ?

I can’t help if you don’t say.

13

Elements - - - -

14

great - are you registered at MySteinberg ?

15

Yes ------ dffd

16

and you DO NOT use a dongle ?

17

Not with elements no.

18

great :+1: (FWIW you can store this on a dongle if for some reason you wanted to)

so when you log into MySteinberg is the software elicencer listed there ?

19

Now it is, there are two licenses now - one says ‘No products found on this eLicenser.’ The other has the products. Still not sure if its going to work, waiting on re-install.

20

ok - that’s good - so what you need to do is take a look at that page I linked (in the first reply!)

  • Log in to your MySteinberg account.
    In most cases, username and email address are the same.
  • Click on the big red [Reactivate] button at the top.
  • A list of all registered licenses that can be reactivated appears.
    Select the Soft-eLicenser containing the license to be reactivated.

you should be able to generate a NEW activation code for your NEW sofware eLicencer

the old code is useless as it’s been used