Display of Loops and samples absent for certain sounds

Good morning,

Before in the right window (Loops and Samples) I had what is in Groove Agent 5 like Rock Essentials, but today they no longer appear in the right window.

  • So I deleted the Cubase pro 13 config folder so that it could be recreated but still the same.

If you have any ideas, I’m interested. THANKS

Is it the same problem as this?

No, my problem is in the right pane some kits that are available for loading are showing a red sign similar to a no entry sign, it appears that it’s a known problem.

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Did you get this sorted?? I have the same problem.