Does anyone know if I can revert back the firmware of my UR44C

he aint said nothing literally nothing useful, i bought this piece of crap device to record my guitar it worked like a charm for a week and then i get hit with the constant noise from the daw and steinberg not even picking the daw sound fx for the guitar in amplitude 5 , I returned the device and they couldnt give my money back so they gave me a new one only to be hit with the same problem , its a clown show from a clown company that doesnt even answer and help the customers