After forcing Windows (10) to run Cubase13 in ‘High Performance Mode’ (search for graphics settings in Windows) it works fine
I know it’s an older thread now, but just upgraded to 13 and ran into this issue. I had the same problem with 10.5 when it came out, and had forgotten what the fix was.
I can confirm this is the best solution. Cubase can see and open/import these files just fine, but if you’re in Windows, you need to tell Windows (10/11, doesn’t matter) to give Cubase more priority for video use. No converting your MP4/MOV files. Just do this (takes 2 minutes tops) and use all the same files you enjoyed with previous versions of Cubase.
For those that need a full “How to”:
- Search for “graphics settings”(or if you like the long way around: Settings > System > Display > Graphics) in Windows.
- Look under the “Custom options for apps” heading
- Select “Desktop app” from the dropdown menu.
- Click on “Browse” to locate your Cubase app file (typically under: C:\Program Files\Steinberg\Cubase 13).
- Now double-click on the Cubase 13 app icon (or click on “Add” at the bottom right corner of the Explorer window).
- Cubase 13 now appears in the list of apps in the Graphics Settings window. Click on the app to select it, and click “Options” to open the Graphics preference window for Cubase 13
- Select “High performance” in the Graphics preference window
- Click “Save”, and close all Settings
You should now have no trouble importing all MP4/MOV files into Cubase 10, 11, 12,13 whatevers…on a Windows 10/11 DAW machine. You don’t even need to restart.
Cheers, and thanks for the reminder @hollnbuc on where to look.