Hi,
Dorico doesn’t work in a right way, I got the error message: Failed to send GetInfo command from the eLicenser. I clicked more times ‘OK’ after that Dorico runs or not (hanging). When it runs, it don’t run in a right way, sometimes the keyboard doesn’t work.I’m not able to work at the moment. Please give me some advice.
My System: macOS Catalina (maybe it was a fault), Core i7, 16GB Ram, MacBook Pro from 2014, Retina 15"
Sorry to hear that you’re experiencing this problem, Jerry. I assume you’re using the USB-eLicenser? If so, please try a different USB port if possible.
I did it, but the same problem. After that happend, the eLicenser want to do a maintenance every time. The behavior of Dorico is different, sometimes the keyboard work, sometimes not. The Slurs (command T) does not work every time.
I forgot … I use Catalina (with update) and I use Dorico 3.0.10 … sorry
Jerry, you can upload the crash report here. Do Help > Create DIagnostic Report, which will create a zip file on your desktop called Dorico Diagnostics.zip, and you can then upload that here.
Here’s mine too in case that helps: Dorico Diagnostics.zip (401 KB)
and my crash reports too. Crash.zip (310 KB)
Just FYI I started D3 today without any problem. Did not do anything since last time I started it.
No, there’s no networking call made when you have an activated eLicenser: you only need to connect to the licensing server at the point at which the license is first activated.
I have trouble with the licenser, sometime Dorico doesn’t work, sometimes the keyboard doesn’t work, sometimes Dorico crashed. That’s my Problem. I made screenshot from the licenser (you can see it in the first messages).