I am unable to start Dorico 4 on my MacBook Pro (15-inch, 2017) using 10.15.7 (19H1519), 16 GB RAM, 2,9 GHz Quad-Core Intel Core i7.
It seems to stop always when launching the audio engine, message being: “launched Audio engine”. Then nothing more happens. At some point (I think when switiching to another app like activity monitor) the splash screen just disappeares.
It’s not important and sadly I will have to leave my home now.
Maybe someone else is experiencing the same issues and has a solution?
P.S. the VST Audio engine process seems to have appeared but then disappeared again in activity monitor. Did I fail to install necessary items?
Download assistant shows me this:
Quit any Dorico, VST Audio Engine and Steinberg License Engine processes that are running in Activity Monitor. Then run Steinberg Activation Manager: does it show the expected Dorico Pro 4 license, and is it activated?
I will have to add, that the first time I tried to start Dorico 4 up, I refused to update the eLicenser-activation, and it showed the activation in the Activation Manager as pending. I was able to resolve that, obviously, and I believe the issue was caused by my misbehaviour, but it’s still not successfully running.
Please zip up the Dorico 4 folder from /Users/your-username/Library/Application Support/Steinberg/ (Mac) or %APPDATA%\Steinberg (Windows) and attach it here, and we’ll see if we can figure out what might be going wrong.
P.S. Another try ended up in the same “launched Audio Engine”, but this time no audio engine appeared in the activity monitor.
EDIT:
And again, huge congratulations to this update. 18 months have been very long, but this is huge. I immensely appreciate you taking time for workflow improvements, their importance is often dismissed.
I am sure we will be able to figure this issue out, until then again: 1000 congratulations to the team!
A splash screen should appear for a few seconds, disappear and then the VSTAudioEngine process stay as a background process. Does that do with you, or does it simply stop?
Could you also please have a look in the Console.app for crash logs of the audio engine?
Thanks
Yes, you can also look in /Users/your-username/Library/Logs/DiagnosticReports for any .crash files from either Dorico or the VST Audio Engine. If you find some from today, please zip them up and attach them here.