Hi @haliefaith35 , and welcome to the Forum!
It seems to me that you correctly uploaded the Diagnostics. I am sure someone of the Team will soon answer (please consider that in Europe is evening…).
This topic serves as a reference, for the case that a user comes to the forum and reports having no sound in Dorico. Then I can refer to this thread and say, have you been through these steps, and depending on the user feedback, I can then give more specific advice.
Important to note, this here does not cover the iPad version of Dorico.
So you have no sound in Dorico, right? Okay, so please follow me:
As a prerequisite, let’s shutdown Dorico completely and start up freshly.
In Task Manager …
or this post:
Troubleshooting common problems
Installation fails on Mac
If you encounter an error during the installation of Dorico on Mac, then it is most likely because the Dorico installer was unable to update or install the necessary components for the eLicenser. Make sure that you quit any applications on your computer that might be using the eLicenser (e.g. Cubase, Nuendo, WaveLab, any Steinberg VST instrument, VSL Vienna Ensemble Pro, etc.), then run the installer again.
If you still encounter an er…