Quick update on this: It turned out that with Joe the advanced preferences option WinRT-MIDI was switched on. Toggling that and now everything is fine.
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And KUDOS to Ulf for going the extra mile. Once we connected via message he found the problem quickly, and now we’re back into the work. Thanks Ulf
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im having the same problem
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Dorico Diagnostics.zip (1.4 MB)
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Also having this problem and have tried every thing presented in this thread to no avail. This problem only appeared after upgrading to the latest version of Dorico 5.
Attached is my diagnostic file.
Dorico Diagnostics.zip (2.1 MB)
Hi @Lawrence777 , thanks for the data. I will have a look.
Hi @Lawrence777 ,
according to the logs you have pretty many plug-ins and it appears that the VST3scanner is hanging on one plug-in and never returns.
Contrary to other advice I have given in the past in such cases, may I ask you to try following:
- Reboot your machine in order to get a clean state and not having any VSTAudioEngine or VST3scanner processes running in the background.
- Start Dorico and just let it run until it comes to the alert window and asks you to continue to wait or terminate. At that point, don’t click on either of the buttons, just leave it as is.
- Then turn to TaskManager and have a look in the list of background processes for vstscannermaster and vstscanner . Is there always one or two vstscanner processes running? If there are, just let everything run. If there are no more vstscanners, click in the Dorico alert window on “Continue to wait”, does it proceed then and bring up the Dorico hub window?
Btw, I’ve also sent you a private message via this board, please check.
I just updated Dorico and my Windows PC. Now the audio engine will not load and Dorico crashes. I do not see any VST files open in the task manager view.
I’m not sure what USB Change Listener is referring to in this case. If you have any external USB devices connected to your computer, can you try disconnecting them, in case they’re somehow having an impact here?
That is the class that is listening for any events on the USB MIDI side.
What if you disconnect any MIDI device, is Dorico then starting up properly?
There are no midi devices, or usb devices connected. All was fine at 11:00pm, did not work at 9:00am the following day. Will copy the log.
attached. Please find the audio engine log. I have no MIDI devices attached. I use the Realtek audio and listen through my computer speakers.
This morning, Dorico Pro started and loaded up, but no sound. Then after attempting to configure the device, it crashed and would not restart.
David Jost
(Attachment VSTAudioEngine.1.log is missing)
I think this is Dorico listening for VST software instruments generally, not hardware devices. This has happened occasionally on my Intel Mac, usually a wake lock issue - ie waking up from energy saving mode. The VST scanner seems to not wake up and Dorico (just my guess) is interrogating it for playback and getting no answer.
tldr - force quit the VSTAudioEngine, quit Dorico - then re-open Dorico. This seems to re-initialize the VSTAudioEngine. The same problem happens in Finale, too (Error Code 7)
edit: if I have several audio applications open, for example a DAW or Finale, I quit all of them, then relaunch as needed…
Daniel,
No usb devices are connected to my laptop. and I use the laptop audio to hear sound applications.
I have attached the audio engine log file to this email from 8:00am this morning. Note: Dorico pro loaded normally this morning, but there was no sound. After attempting to configure the device, it crashed and would not restart. Once again hanging up when attempting to load the audio engine.
(Attachment VSTAudioEngine.1.log is missing)
Hi @dnjost, your attachment is missing. And actually, could you please do from the Dorico menu Help > Create Diagnostic Report and post the corresponding zip file?
That contains more logs and crash files which are also interesting for us to have a look at.
Thanks
I would love to do this from the Dorico menu, but Dorico Pro will not load, and shuts off when trying to load the audio engine. Let’s try this pdf that was created from the text in the log.
See attachment.
(attachments)
dorico audio engine log.pdf (75.9 KB)
Hi, could you please instead gather the files from following locations?
1.) %appdata%\Steinberg\Dorico 5
2.) %appdata%\Steinberg\Dorico 5 AudioEngine_64
3.) %userprofile%/Documents/Steinberg/CrashDumps
So please copy and paste those paths into the address bar of a File Explorer window. Compress everything that is in the respective directories and send me to u dot stoermer at steinberg dot de
Thanks a lot
Issue solved.
Update to media card in Windows reset sample rate too low. Raising to 48000 solved the issue. Windows/settings/sound/…
I’m glad to hear you could fix it yourself. 