After I moved Dorico to my new MacBook Pro, Dorico crashes instantaneously while launching again and again.
I have activated Dorico using Steinberg Activation Manager. Then I updated SAM to no avail.
What can I do?
Dorico Pro 22.214.171.1242
Steinberg Activation Manager 126.96.36.1997
MacBook Pro 14-inch (2021)
Thanks. It looks like Dorico is crashing because it’s encountering a component that is causing it to crash, however I can’t tell which one it is from the crash logs. I’ll ask my colleagues if they can identify which one it is. Once we remove that component from your system, Dorico should run up with no problems.
Then try starting Dorico again. Does it start up? If so, try replacing the items that you moved out of these folders one by one until Dorico no longer starts up again – that should allow us to isolate the problematic component.
When you drag a file or selection of files in the Finder, if you hold the Command key, Finder will delete the files from their original location once they have been copied to the new location.
I’m glad you’ve identified which components are causing the problem. You can safely leave those NI components out of the Components folder: as I understand it, they shouldn’t really be installed there (it might be an issue with NI’s installer, and I believe we’ve alerted them to it). Nevertheless Dorico shouldn’t crash if those files are found there, and we have added some code to ignore them in our forthcoming update so that users will hopefully not encounter this problem again in future.
Some time ago we had another customer with the same issue and the Komplete Kontrol bundles. We gave the customer the advice to notify Native Instruments about this issue, which apparently he did and Native fixed it, but did not change the install location, but that is okay as long as the bundles don’t crash Dorico any more.