I used Finale from 1994 to 2004, then Sibelius from 2004 to 2020.
Sibelius went AWOL on me last spring. Planning to start paying yearly subscription fee for the first time ever, I paid the $200 subscription fee and downloaded the latest version. I started operating it on a 30-day trial license.
About halfway along I started trying to contact Avid to ask when they were going to fix my license so Sib wouldn’t quit in two weeks and leave me with nothing. “Contacting Avid” is a nice phrase, but it connects to nothing in the real world. They have an anti-customer firewall of infinite thickness. There was no way to contact them that I could find.
Of course Avid never responded and never fixed the license. Five days before expiration I disputed the $200 credit card charge hoping to get Avid’s attention. It didn’t work, so the charge was reversed.
Having heard of Dorico several years earlier from the then Sibelius guru and master of support Bob Zawalich, I bought Dorico.
Dorico has a mighty learning curve and the most responsive tech support crew in existence. There are beginning tutorials on YouTube. There is a thorough, well-written and voluminous reference guide on line and printable. The support crew gets most of the action from me because I frequently don’t know that question to ask or where to look for the answer. All I can do is describe the problem. The support guys always have the answer–fast!
I have mostly absorbed Dorico’s modus operandi. It is very different from Finale or Sibelius. My admiration for Dorico’s design continues go grow. You have to be determined, trusting and repay them with the kindness they deserve. If you let them, the Dorico crew will earn your trust.
P.S.: I’m not holding my breath for this, but there needs to be a book or two about Dorico like the ones we used to buy after browsing the bookstores. I used to buy at least two different books. If one didn’t make things clear, the other one did. Dorico’s YouTube videos are good unless have a specific question on one of the arcane topics that fill Dorico’s world. I say hang in there and you will get the hang of it. A few times now I have been able to figure things out because Dorico’s underlying structure is consistent and predictable. Dorico is a masterpiece. Learning Dorico is not for sissies, but worth it.