Ok , this is getting very annoying. Since Dorico 5 every time I try and install an update the download assistant rejects my login credentials ie password. The only solution is to call Steinberg help in Australia, that’s Yamaha, and reset my password. Can anyone please help? I want to get the recent…

Tom, you can download your update without using the Steinberg Download Assistant from here: [image] Steinberg - Creativity First Dorico 6 Downloads

Ok I am opening this up again as I need to find a solution. Same issue this time getting the Dorico 6.1 update. My login credentials are not recognised and I eventually lose access for the day! I downloaded the 6.1 update from the website but Etude Elements was not installed or missing. I really nee…

[image] Tom_Fryer: I downloaded the 6.1 update from the website but Etude Elements was not installed or missing. You should download Etude Elements from the VST Instruments and Plugins section of Steinberg Download Assistant… [ee]

Etude Elements is listed as a download choice as part of the Dorico Pro 6 and Dorico Elements 6 products in SDA, so you don’t need to go looking for it elsewhere. If you have installed Etude Elements but Dorico is telling you that it can’t be found, quit Dorico, run Steinberg Activation Manager (thi…

Thanks Janus, I have download Etude Elements now. The issue with Download Assistant still remains.

Thanks Daniel, I have downloaded Etude Elements separately. Them Activation Manager still requires me to login and I meet the same hurdle of my login credentials being rejected. I have tried multiple browsers as well. I think it is an issue with my system and Steinberg verification, however I am no…

Do you have different email addresses used to log into different things?

[image] dspreadbury: Etude Elements is listed as a download choice as part of the Dorico Pro 6 and Dorico Elements 6 products in SDA, so you don’t need to go looking for it elsewhere. The problem is it does not appear in the SDA Product Updates section (just the 6.1 app installer), which one …

No, I did originally have a different email but that was changed. AFAIK! It should work.

I started a new thread but as I have not received a reply I am re-posting in the old thread. I guess this is for the Dorico team, but I would be interested to know if any other users are experiencing the same issue. I have raised this issue before but have never found a satisfactory solution, and …

Download Assistant rejects my login credentials every time there is an update?!

Dorico

k_b July 4, 2026, 2:58pm 16

Ben, it might be better to answer directly in the new thread, otherwise everybody will have to answer twice at two different threads: