please allow me to complain about the download speed for your products. I have purchased Cubase this morning, paid for it immediately by credit card, downloaded the Download Assistant and started downloading the purchased Cubase version. My today’s internet connection has an average download bandwidth of around 50MBit/s, but the download of Cubase comes in with a speed of between 150kBit/s and 250kBit/s - the result is that now, 7 hours after I started the download, just around 40% have been downloaded so far - this means that the total download time takes around 17 hours which is totally unacceptable !
I wonder why your download speed is so slow, are you able to explain this? You are charging a significant amount of money for your software and for this customers can accept a state-of-the-art infrastructure to receive the products in a reasonable amount of time.
Best regards, a customer who’s first impression of your performance capability is a very bad one - I hope that your software performs better than your download infrastructure