eLicenser Control Center error

Cubase
,
#1

After Upgrading win10 to creators fall, this message appears when starting Cubase Pro 9:
eLicenser Control Center error.
Application ‘Cubase / Cubase Artist’ has caused the following error:
An important service has become unresponsive.
Please restart your computer to fix this problem.
Please visit <www.eLicenser.net> to download and install the latest version of the eLicenser Control software in case the problem persists.
Options:

  • Click to abort.
    Of course I visited <www.eLicenser.net> and did a complete reinstall with a complete deletion of all drivers. Followed all kinds of advises like installing, starting and repairing eLicenser as admin. Still the same message.
#2

this happened yesterday to me… but is solved now…

Steps I followed because I experienced this a couple of times after new win updates was:

  • Take out your dongle of computer and then make full and clean uninstall of eLicenser (I usually use IObit uninstaller to delete / find residuals)
  • Then Clean install as administrator
  • Turn off computer, connect your dongle again
  • Turn on computer, and open eLicensor as administrator and do the maintain …

This should work

#3

Thanx for your advise. That is exactly what I did, but it doesn’t seem to work.

#4

Actions I took to solve this:
-installed the newest eLicenser software.
-uninstall eLicenser software and delete every file that was left as discribed in the kb. reinstalled the newest eLicenser software with account elevation. Ran eLicenser software maintenance with account relevation.
-pressed the reactvation button in mysteinberg and copied the new(?) code in the new activation dialogue in eLicenser Control Center.
-placed a support call. No real reaction yet (since monday 11 dec)
-followed the instructions of nordlead26, including an uninstall with IObit.
-searched C: drive for .sel and deleted an expired mp3 license bydeleting the.sel file.
-checked if any cubase component was running with account elevation. (Taskmanager details)
-installed Reaper which runs without problems. Made a support call for a minor issue and had an answer in 2 hours.

#5

Still didn’t receive any kind of support from the Steinberg team. Any help would be highly appreciated.

Where does that Pro in Cubase Pro 9 stands for?

#6

Pro means sit there and do nothing while your client stares at you in disbelief.

This bug needs to be fixed immediately.

#7

Is it possible that you’re experiencing an issue related to running software as “normal” user vs. running “as administrator”?

Please see this post for details.

#8

Hi Dirk,

No, like I said no process is running in elevated mode. What about this error message:"An important service has become unresponsive. "
Does anybody at Steinberg knows what service this could be? Knowing this, could highly streamline the troubleshooting process…

Ashame “My Support” didn’t gave any reaction since I filed a call 24 days ago. Is there a way to file an official complaint about this?

#9

The error message refers to the “Synsopos” process. This process manages all communication between copy-protected programs and the eLicensers/licenses.

The SYNSOPOS.exe program is located at “C:\Program Files (x86)\eLicenser\POS”

#10

Hi Dirk,

“Synsopos” is not listed in the processlist of Taskmanager. When I start it manually it isn’t visible either. However when I start eLicenser it is present in the process list and Cubase will start as it should. (This is the workaround I’m using for almost a month now)
Is there a way to start SYNSOPOS.exe in debug mode?

#11

So for some reason, Cubase is not able to start SYNSOPOS.exe, whereas eLCC.exe is able to do so.

I’d try to run Cubase / eLCC from another user account (admin vs. non-admin); if there’s any difference in behavior, this would mean some configuration issues with your user account.

PS:

When I start it manually it isn’t visible either

When launched manually, SYNSOPOS.exe will quit immediately, as there is no obvious task to accomplish. So that observation is as expected.

#12

Hi Marc,

I have the same problems for 22 days.
“My Support” didn’t give me any reaction !!

#13

Sorry to hear that kososky!

Hi Dirk,

I send a load of loggings to support. Apparantly they don’t feel like supporting the last 25 days. Could you have a look please?

#14

Marc, did you test with different user accounts, as advised above?

#15

Yes, I did: started as admin, started normal. Even reactivated the build-in administrator, logged on with that account and tried to start Cubase. Same error.
What about the logging I sent? Aren’t there any clues in there?

#16

Cubase 9.5 is running fine with Windows 10; VERSION 1703.
The USB eLicenser communicates fine with Windows 10 VERSION 1703.

So I think Windows 10; VERSION 1709 can’t communicates with the USB eLicenser.
That’s the bug in the program of eLicenser.

#17

I have the same problem with the other guys. I followed all the advises from the www.eLicenser.net (uninstall, install the new version, like admin, like normal user, etc…) But the problem is still here. In the middle of a very important project!!! I agree with kososky The Windows 10 VERSION 1709 can’t communicates with the USB eLicenser. Please do something for this as soon as possible!

#18

So after this problem my first rule
Never, never, never!
Windows Update in the middle of a project!!! :frowning:

#19

I’m having very similar errors. Cannot get Nuendo to start. If I run not as administrator it doesn’t see license at all, if I run as administrator it gives me that same error message. When I do this I see there are two Synsopos processes running…

#20

Any solution for this problem? (I have posted a comment but can’t see it.) Anyway, I hope you work for a solution, yes?