ERROR MESSAGE WHEN I OPEN CUBASE5

Cubase
1

Hi every one 2 months ago i opend CUBASE5 and when i open my project i get this ERRO MESSAGE ?

Application ‘HALion Player OEM 3.x’ has caused the following error:

eLicenser(s) contain(s) no valid license for this application.

Options:

  • For troubleshooting information click .
  • Click to view available licenses.
  • Connect a valid eLicenser and click .
  • Click to abort.

"it give me options to HELP,LICENSE,RETRY,CANCEL, i tryed pressing everything and cant fix the probelm.
I open eLicenser and says cubase5 Full license ?

CAN SOME ONE PLEASE HELP ME

2

Is your ‘dongle’ plugged into a USB port?


{‘-’}

3

lol yeah its in my port still get the same message.

4

Is it possible to try another port?
Straight into 'puter. No hub.

it is also possible that you dongle is problematic but I doubt this.


{‘-’}

5

yeah i have tryed all ports still not working may i add i have windows vista on another hard drive and i installed a fresh copy of cubase5 everything was working fine but now when it dont work on windows7 its not working on windows vista as well geting the same message. :frowning:

6

If it doesn’t work in either OS image, it sounds like a corrupt license and you’ll need to contact support.

7

can anyone tell me the suport E-mail address for Cubase5

thanks. also the phone number to the head office of Cubase5 to get things going quicker thanks.

8

info@steinberg.de

9

Have you tried re-installing or at least “refreshing” your elicenser software? You mentioned that Cubase 5 full shows up, Is the HALion player (and any other software license you may have) also in the list? If not it will not be recognized. :bulb:

10

yeah i have updated Elicenser, refresh how do i do that ? HALion player is the only one that comes up when it says its not working even when i open it in stand alone the same message comes up? ever since ive had cubase5 nothing but problems VST instruments not working crashes frezes i wonder if other music programs as just as bad ?

11

You’re just in a bad state right now. Once you get it working you’ll find C5 very stable.

12

I have this error regularly, with different Plugins coming up from time to time.

I have normally two solutions which help:
Unconnect the eLincenser from the USB port and reconnect it, whether to the same port, or sometimes to another one. It doesn’t matter if it’s on a hub or not.

It’s just a little bit annoying in the sense, the error shouldn’t come up, but the workaround costs me 5 seconds, so no terrible issue… But still annoying…

see also:

13

so what do i do ? i just take the Elicenser out of the usb port and plug it into another and it should work ? do i need to reinstall Elicenser becuase its the lates one ? also i dont have a USB hub only use the usb on the motherboard ?

14

can some one please help me still no luck ?

15

as mentioned:
when I get eLicenser Problems during the startup of cubase I exit.
Disconnect & reconnect the elicenser
restart cubase.

Usually that helps
if not I just connect the eLicenser to another port.

I think this problem is quite strange, but since there is a workaround I do not care o much about it.
Only from time to time I check for an upgrade in the eLicenser software

P.S: The origin seems to me that somehow the connection from the Program to the hardware gets lost. Even if I open the eLicenser software, the “dongle” cannot be found. Reconnecting always helped…

16

Nope no luck when the ‘HALion Player OEM 3.x’ has caused the following error Message comes up i pull out the Elicenser TRY ALL USB PORTS hit retry and still nothing i close cubase5 try another port to what it was and nothing still.

ITS BEEN ALMOST 5MONTHS AND STILL HAVENT HAD ANY FROM CUBASE? I SPENT $600 for what ?

17

anyone ? atleast some one from the steinberg suport team please…?

18

just wondering is your net framework up to date ?

john

19

Na don’t think it is updated so ill update it and get back to you and tell you if it fixed the problem…thanks for the advice john

20

i have updated net frame and still not working :frowning: im confused this error message dose not come up when i open a new fresh copy of cubase5 what i mean is i always try and open a project that i have been working on for 5 months and now this error message comes up but not when i open a new one ?