hi, I upated both SDA and the eLicenser software , then I applied my upgrade code.
eLicenser shows Cubase 11 Pro (Grace Period Eligable) in eLicenser.
If I input my DAC into SDA, I get a red-error “No license to upgrade found , please connect a USB e-licenser to which contains an approriate license to upgrade on your computer”
Am I doing something incorrect ?
Do I have the wrong DAC product ??
Thanks in advance.
I found the upgrade procedure from Cubase Pro 11 confusing, and I am still waiting for the verification pending to end. But 12 and 11 work, thought I get an error about a misplaced drum library.
I tried to redownload all the Cubase content just now, but the server times out.
Part of my job is helping people with downloads/installs/licensing so it’s not that I have no experience with this stuff, Steinberg should have made the procedure clearer.
I’m sorry to hear that. Making the transition from one licensing system to another was always going to have some rough edges, despite our best efforts to smooth things out! We’ll continue to see how we can improve this process - your feedback is very valuable.
I managed to somehow upgrade from CB 11 Pro to CB12 tonight. The program opens fine.
But the elicense app gave me the same problem, no upgradeable license found. Someone said, ignore it and just open Cubase 12…I did, and it works. But where does this leave me? Is something not activated that should be? So confused.