PG, it’s been 8 years since one very bright person came up with a simple registry mod to get around the fact that the GEAR installer/repair/uninstaller couldn’t install and uninstall properly after some recommended Microsoft optical drive troubleshooting. (thank you RayThomas and Mljung for the link)
Can you please ask GEAR when they will issue updated installers that can address this issue. This has probably been the source of many of the difficulties with Windows optical drive troubleshooting over the years, as it requires a tremendous amount of trial and error, and back and forth.
When Microsoft Method #5 is used below as suggested by Microsoft to fix problems with drives in explorer and device manager:
Microsoft specifies that the CD/DVD programs/drivers might need to be uninstalled and reinstalled afterward. But doing that with the GEAR install/repair/uninstall doesn’t work. Having to do the convoluted GEAR manual registry uninstall to continue at this point is just unacceptable for an end user, and certainly not what Microsoft would expect a manufacturer to offer to the end user. Especially for a company that can’t be contacted by end users for support, like GEAR can’t be contacted. And it usually takes hours of trial and error and research just to get to the point where you find out that a painful GEAR manual registry uninstall is the only way to fix this, outside of the simple ccm.net forum fix.
I think there are probably 3 simple steps to fix nearly any optical drive problems with Wavelab on Windows:
(I would make a System Restore Point before running these so you could go back if you want to).
- Make sure the drive is plugged in and turned on. Install or reinstall(repair) GEAR Drivers:
if that doesn’t work,
- Run Microsoft checklist:
if you delete the registry entries in Microsoft method #5, do this:
Honestly, I think that covers just about everything.
But the GEAR installers/repair/uninstallers should be fixed to replace the ccm.net forum registry mod in step 3 above.
Seriously, it’s been 8 years.
As one of the respondents says on the ccm page, “Microsoft instructs to delete the values - but only this thread explains how to replace them to get the damn thing to work. Thank you.”
That’s what uninstalling and reinstalling GEAR afterwards should do (as Microsoft specifies). But it doesn’t work. It’s GEAR, not Microsoft who needs to fix this, 8 years later.