Grace period update to Dorico 4

My e-licenser displays the link for this but when I follow it and log in it fails to give me the access code for the software download. I have clicked redeem access code many times now but no e-mail appears in my inbox with the code. Am I doing something wrong?

Please see here:

Daniel, I followed your link, and Dorico 4 appeared in “My product downloads”, but when I try to install it I get the message “The Steinberg Download Assistant can not download Dorico Pro 4 Application Installer. Please contact your local support team”.

(I’m using Windows 10)

I have done this and got downloads but it won’t install.


This is what I see.

Have also downloaded again but same problem.

If you go into /Users/chrisbarch/Downloads/Steinberg/OSX/Dorico Pro 4 Application Installer and run the dmg you find there, does that work?

Hi, the new release looks fantastic.

I purchased the Dorico Pro 3.5 quite a while ago when it was on special offer and activated it on my USB e-Licenser on 5th January 2022.

My problem is that I am currently in the States to visit family and friends until the end of March, and do not have access to my music PC and USB e-Licenser.

Is there a way to get the grace period some other way, or alternatively will it still be available to me until the end of March when I am back in the UK?

Thanks in advance,

Rudi

If your eLicenser is registered, then you will hopefully find that you can obtain your grace period update by going here. Assuming that works, you should be able to update your license by going to the self-service portal and clicking the Redeem Download Access Code button. However, if your eLicenser isn’t registered, none of that will work, and you’ll have to wait until you have access to your USB-eLicenser. There’s no expiry on the grace period process, so you can certainly take care of it when you are reunited with your precious plastic stick.

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Have tried this. Still not joy in application installer, activation manager, e-licenser control centre. The content download now has a tick over it but the programme is not showing up.

What error do you get when you open the DMG and run the PKG file? (Instead of running in SDA.)

That works and apparently installs the programme but when I try to install Dorico 4 itself I get the error message I posted before. I have just tried to install on my Windows PC from the email I received to tell me I was eligible but it just crashes when I try the install link.

Sorry, I think you’ve misunderstood. SDA does two things:

  • it downloads the various installers you need
  • it installs them

What you are telling me is that SDA can download the installers correctly but cannot install them - the error message you posted above is coming from SDA. What I am suggesting is that you run the downloaded files yourself, manually, rather than letting SDA do it. The Dorico installer will be called /Users/chrisbarch/Downloads/Steinberg/OSX/Dorico Pro 4 Application Installer/Dorico_4_Installer_mac.dmg, and when you open that it should reveal a file called Dorico 4.pkg which you can run.

OK will try

Many thanks; I finally now have Dorico Pro 4 up and running.

seems to be sorted now - I had to activate the product first.

Perfect! The download access code just arrived!
Thank you for the prompt response (as always).
You and the team have done a staggering job, and the new features vastly exceed my expectations. The new inline key editor alone brought a huge grin on my face; I can’t wait to try it out when I get back :smiley:

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Hi there. Looking forward to using Dorico 4. I bought the 3.5 education license and I’m having similar issues with the Grace Period upgrade to 4. I have a USB e-licenser (from some Vienna products I own) and it looks like the Dorico 3.5 went on there. I’ve followed some of the steps above and have yet to receive an activation code for Dorico 4. When I open up the Steinberg Download Assistant no products show up under “My product downloads” and in Steinberg Activation Manager it says “No Licenses Found”. Any help would be greatly appreciated. Thanks!

Welcome to the forum, @Glenn_J! When did you first activate your Dorico 3.5 license? Did you purchase from the Steinberg online shop, or from another reseller?

Hi Daniel! I activated my 3.5 education license on November 30, I believe. I bought it from the Steinberg web shop.

Thanks for letting me know, Glenn. Could you please send me a direct message (click on my name above this post and then click the Message button on the right in the pop-up that appears) and include a screenshot of your eLicenser Control Center window, so I can see your existing Dorico 3.5 license. Do you happen to remember whether you have re-activated the software since November, e.g. because you needed to move it to another computer, or you had to reinstall your operating system, anything like that?