I just wanted to chime in to link you to my previous post about this same issue. There are a bunch of dmp files in the post, and I also sent an email to USA support with many dmp files but never heard back.
The problem is definitely happening and not difficult to replicate with both Groove Agent 5 and the SE version.
I have a suspicion that it could be related to midi info for beats being partially delivered to the old preset after a new preset is loaded, thus it ends up trying to play the sample from a memory location that is no longer accessible (because the new preset is loaded.)
For other having this problem, I’m wondering if you could all try something: It is less than ideal, of course, but can you avoid the freezing and crashing if you always stop any midi playback before you make any preset changes or changes to the instruments in the preset. Basically, never start playback until the preset is fully loaded.
I use older firestudios … had the firepod before that was discontinued . I’d say the gear works 60/40 percent of the time I need it . For instance if I know I’ve got a session coming up I’ll fire up all the gear n get ready a day before . But I’ve come back the next day and had some issue that wasn’t present the day before . Tech support hours have been limited since Covid back in 2020 yet the hours haven’t gone back to normal . Today I sit here with a major issue and will have to cancel the session with the drummer cause the program won’t allow me to arm any tracks . I have to wait till 6am pacific time tomorrow to call then to resolve the issue .this is why I don’t recommend this product any longer for anybody .
I tried it all in the end the company had to make an update and fix the issues internally within their company . When these guys get this big . Corporate size . Things get lost like quality . For example try calling tech support if you’re on the west coast after 10am they are a no show . I used to be loyal . Now I’m not . For as much money as you spend to support them they do very little to help . Since Covid this dip in quality has been strong . I’d say my set up works 60% of the time . I spend a lot of time chasing down issues they have to resolve in house . I know I’m good at what I do .