Help! Cubase 12 upgrade - installation error

huixiong_wong · March 3, 2022, 3:24pm

installation error

Unable to locate program input point SetThreadDpiHostingBehavior for Dynamic link library C:\Program Files\Steinberg\Cubase 12\Cubase12.exe

The same problem for my HALion Sonic SE

nicopoche · March 3, 2022, 10:55pm

Hello !
I have the same error message when starting Cubase 12… Did you find any solution ?
Thank you

Ben_at_Steinberg · March 3, 2022, 11:00pm

This implies that you’re running an older incompatible version of Windows. Which version of Windows are you using?

The requirements are 64-bit Windows 10 Version 21H2 (or higher), 64-bit Windows 11 Version 21H2 (or higher)

nicopoche · March 3, 2022, 11:03pm

Thank you for your message, i’m checking that

karla684 · March 4, 2022, 1:13am

Hi Ben,

I got problem installing on Windows 8.1 Pro, but error dialog states 8.1 should be sufficient. Please update the error dialog if it is correct as you are writing, that Windows 10 is required.

BR,
Karl

huixiong_wong · March 4, 2022, 3:29am

Thank！Let me try

Ben_at_Steinberg · March 4, 2022, 8:10am

There are other components of the Cubase installation that require Window 10 which is why it’s the minimum requirement. I’ll pass your feedback onto the installer team about the reference to Windows 8.

nicopoche · March 4, 2022, 12:51pm

Hello !
I confirm that my Windows version was not compatible… It was an “Entreprise” version of Windows 10. I change version to Family and now it works
Thank you !

Ben_at_Steinberg · March 4, 2022, 10:40pm

I’m glad to hear you’re up and running!

George_Chinunda · April 1, 2022, 10:38pm

i face this problem in my computer. The Procedure Entry Point SetThreadDpiHostingBehavior could not be located in the dynamic link library C:\Program Files\Steinberg\Cubase12\Cubase12.exe.

Aldous_Mitchell · April 6, 2022, 12:38pm

i am running windows 10 Pro, and i’m getting the same messages. paid for cubase 12 but can’t run it!?

wxyz · May 18, 2022, 1:37pm

Same here

daveo555 · September 3, 2022, 4:30pm

I took advantage of the sale and upgraded from v11 to v12 on win 10 64 bit, download and activation seem to go well and my activation manager tells me cubase 12 is activated but when i start cub 12 it gives me the message “the procedure entry point setthreaddpihostingbehaviour could not be located in the dynamic link library c:\program files\steinberg\cubase12\cubase12.exe.” any ideas what i may have done wrong and how to fix it?
thanks in advance

steve · September 3, 2022, 4:56pm

@daveo555 See above and here as well

Alternatively, uninstall and reinstall Cubase Pro 12.

daveo555 · September 5, 2022, 12:09pm

Hi, thanks, it turns out my version of windows 10 wasn’t new enough, all sorted now and appears to be working fine.