I have questions about Sibelius version 6.0. that I would like to ask Avid. But I don’t understand how I can get in touch with them. Do they have an email? Do they even exist? I hope so, because I bought the Sibelius software, but can’t get it started anymore. It’s completely malfunctioning.
I tried to issue a bug report to Avid’s issue reporting system, but I only got an ugly database error and could not submit the form. I took a screenshot of my bug report with their database error and uploaded that to their facebook page. They seem to have deleted the post and did not respond
I really hope that Dorico fixes its note navigation (arrow keys) in version 3 so that I can switch to Dorico for composing!
Being serious, Sibelius 6 is still supported by the users on that forum. Just ask your question there. Musikkoman isn’t the only Sibelius user who stopped paying Avid for content-free updates and still uses an old version.
Working in Sibelius Ultimate now for a publisher who is not on Dorico yet (although he will be as soon his infrastructure allows it). I realised that the easiest way of contacting Avid is to send them a message in the crash report form that comes up every time S. crashes. Have send them 2 messages already this morning…
Of course all this frustration applies mostly to the last five years or so. I heard there were, ahem, different people working there before and the situation was quite different. Wonder what they’re up to nowadays.
Stop bashing Avid. Are the others better? I, e.g., never get replies from MakeMusic to the questions I don’t ask. To make things worse, I don’t own Finale.