How to recover licenses on the usb key

I am installing a new computer setup and the License Control Center erased all of my licenses from the usb dongle. I have an extra dongle that’s never been used. I did not lose the first one. I logged into MySteinberg and all of my licenses are saved. I want to avoid using my Zero Downtime if possible and just recover the licenses.

Intel i7 - 4790 3.6 LGA LGA1150
Asus Z97-A Motherboard
Onboard Video
MOTU 896 Mk3

Licenses cannot easily be deleted from an USB-eLicenser.
It is more probable that your licenses still reside on your USB-eLicenser, but they are not displayed for some reason.

Could you verify whether the licenses are displayed correctly if you connect the USB-eLicenser to another computer?
Also, it is possible that the drivers are not install correctly, thus the eLC software fails to communicate with the USB-eLicenser device.

I’d recommend to re-install the latest version of the eLicenser Control software from

So the issue was solved, then?