Hello. Help. I left Ukraine where there is a war going on. My USB eLecenser is lost. I have Cubase 11. Can I upgrade to Cubase 12 without losing my USB eLecenser? If not, how can I restore the USB eLecenser? At the moment I am in Berlin.
I’m not sure you can fix it by yourself, so my best guess is you need to send an e-mail to Steinberg bout this, asap! I wish the best for Ukraine!
/Regards from Robin Gardner
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If your dongle is registered in your Steinberg account, you would be able to use Steinberg Zero Downtime, which gives you a license you can activate on a replacement dongle which you could purchase at Thomann in Berlin, assuming they have it in stock.
Love to Ukraine!
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Wow… Thomann is not in Berlin, it’s in Treppendorf near Bamberg.
@chandrstudio
Where are you located now?
Oops. What do I know? I live on a shrinking iceberg in North America.
On the bright side, they do do mail order?
then I suppose: https://www.justmusic.de/en/Software/Accessories-for-Software/Steinberg-eLicenser at Just Music Berlin
Ugh that’s 4 hours away. What about JustMusic?
Opening hours
Mon - Fri: 10 am - 7 pm
Sat: 10 am - 6 pm
Address
JustMusic Berlin
Oranienstraße 140-142
10969 Berlin
Contact
Phone: +49 30 88 77 55 00
Fax: +49 30 88 77 55 09
Email: berlin@justmusic.de