I have a weird one here, I’ve been dealing with it for 48 hours (on and off of course)
But, it looks like under “my products” on the steinberg site, all of my other licenses (5 of them??), especially going back to Cubase 8.5, the year I bought the full version and upgraded every upgrade that was release since then - they are no longer showing under USB-eLicenser - totally gone - except for **Cubase Pro 11 (Grace Period Eligible). I never received the DAC so I upgraded to Cubase Pro 12.
head over to eLCC:
The only license showing is Cubase Pro 11 (Grace Period Eligible). So that means the dongle is working.
Run maintenance on the eLCC, it’s only pulling in Cubase 11 and of course nothing else (because they’re gone) and for whatever reason, Cubase 12 is showing everywhere on My Products, except for the USB-eLicenser section (which I believe eLCC pulls from). I try “reactivate” and nothing happens.
So that’s issue number 1.
I head over to eLCC again, and when I enter in the activation code for 12, I get the error: “Currently, there is no license available which can be upgraded by your upgrade license, Please connect an USB-eLicenser, which holds an appropriate upgradable license, to your computer”
From what I can tell, because I only have Cubase 11 and 12 on the Steinberg site, no licenses on Steinberg anymore, eLCC can’t pull them into eLCC, it can’t authorize 11 because there is no previous version.
When I go to authorize Cubase 12, I get a Yellow Squared Exclamation mark that says “Currently, there is no license available which can be upgraded by your upgrade license. Please connect an USB-eLicenser, which holds an appropriate upgradable license, to your computer.”
Thanks in advance for the help!!