iC Pro can't connect

[Jack_Risk]

I have just purchased the iC Pro app for my Android phone. I am, so far, unable to connect to my computer.

• On my computer I downloaded the Apple Bonjour Service.
• In Windows 11 Firewall Bonjour Service was already checked for Public. I added a check for Private.
• I added the SKI Remote device in my Studio Setup.
• When I open the phone app it does not list any computers.
• On the app I entered the IPv4 Address for my Wifi network (not the IPv4 DNS servers addresses). The Submit button does not respond and I receive the message “no host found”.
• I have tried disabling the Windows Firewall but this also did not work.
• I switched the Windows Firewall to Private but to no avail.
• I tried entering the two URLs listed in the SKI panel in Devices into Firefox and Chrome but neither of these sites can be opened by either browser.

My computer is direct wired to the internet by coaxial cable. There is wifi throughout the house. My computer says the wifi service is running.

Can you suggest what else I should do to connect?

[LSlowak]

Hi @Jack_Risk,

Please make sure your computer and mobile device are connected to the same network.

Did you download the latest Remote SKI version and follow the setup instructions on the same page?

Please give it a try to enter the IP address shown on the Cubase Setup screen (see screenshot below) manually in Cubase iC Pro.

You may also give it a try to restart your router.

Does this help to establish the connection?

Best,
Lars

[LSlowak]

Hi @Jack_Risk,

In addition you may check out our Cubase iC Pro troubleshooting article:

Cubase iC Pro Troubleshooting

Dear all, Thank you for purchasing Cubase iC Pro from Steinberg! Cubase iC Pro gives you advanced remote control of your Steinberg DAW to get that recording session as smooth as possible. Please make sure to follow these steps, to install and use Cubase iC Pro: PREREQUISITE Your computer and mobile device are connected to the same WiFi network. Install Cubase iC Pro via Google Play or App Store on your mobile device. Go to the Steinberg Remote SKI page to download and install the Remote S…

Best,
Lars

[Jack_Risk]

Thank you for your response.

I was having no luck trying everything else but finally the advice to reboot the wifi router did the trick. Thanks again.

[LSlowak]

Hi @Jack_Risk,

I was having no luck trying everything else but finally the advice to reboot the wifi router did the trick. Thanks again.

Thanks for the update! Glad to read rebooting the WiFi router solved the problem!

Enjoy using iC Pro
& stay well,
Lars