"library manager privileged helper steinberg has wrong version"

[danks]

Hey,
I had a problem with the Library Manager
I using original cubase 12 pro in a MAC MINI M1

“library manager privileged helper steinberg has wrong version”

I already looked in the forums, did I download the new version Steinberg Library Manager 3.2.20 or is it not this version?

I restarted, uninstalled and reinstalled and the problem persists.

Any solution for this?

BR
Daniel Sarkis

[Fantom]

Maybe try to install the latest Library manager:

Steinberg - Creativity First

[danks]

I said that in the text…I downloaded and installed this version already

[Fantom]

Than I’d try (re-) installing the Download manager (Includes also these helper utilities)

Steinberg - Creativity First

[danks]

Same problem !!!

[Fantom]

Okay (Sh*t). Thanks for letting us know.
Some more ideas: is the OS ‘supported/compatible’ with Cubase 12 Pro?
No idea about Mac, but do you have the necessary ‘Admin’ rights (I am a Windows user)?

But as last resort: Contact Support. Be patient (expect at least 7 days before they get in touch)
They typically ask a system.nfo file so you can attach that right away.

And of course: Good luck!

[danks]

Yes,
Cubase 12 pro supported on Mac Mini M1
Well, I think, I have the Admin’ rights.

I can’t find Contact Support…only the foruns

[Fantom]

You need to login to your Steinberg account. Then you’ll find the link to support

[danks]

I tried,
It opens several pages to look for a representative in Brazil, which is YAMAHA.

They probably don’t even know about this problem.
This is direct support with the program developer Steinberg.

Complicated…

I sent an email…will wait.
Thank you very much

[SKS_music]

Hello everyone,
I had the same problem with the Steinberg Library Manager on my Mac Mini M1.
For me, the problem was with the SteinbergHelper start objects, which were not activated.
After activating and restarting the computer, everything worked again.
In the screenshot you can see which start objects from Steinberg are involved.

I hope I could help you.

Best regards

[danks]

Hello my friend,

Yeah…do the same …and now works fine.

Thanks a lot
Danks

[Max_Whyman]

I’ve been looking for days how to fix this and this worked, thanks!

[alexips]

I’ve got the same problem on an M1 Mac. The error message is to download the latest Library Manager which I have done and reinstalled & rebooted & still the privileged helper is the wrong versions. I’ve enabled the Steinberg Media Technologies items in Login & Extensions but can’t find the ‘start objects’ listed above anywhere. How do I enable them, and why doesn’t the Steinberg manager do it for me?! Thanks