Lots of freezes and crashes in cubase 13

[darknetti]

Hi everyone! Since I have a new PC, I have so many freezes and crashes of cubase 13, I literally can not work. Here are the latest crash dumps, maybe someone has an idea:

Dropbox

Also I have still this Graphic issue that isn’t resolved:

Cubase GUI still turning blank white despite troubleshoot settings

Hey there, Despite using the troubleshoot instructions on this page: I’m still having a lot of issues with the GUI turning white. It happens only to the Mixer and Editors. Also the project-cursor disappears. I am using an Intel Ultra 9 285k with an NVIDIA GeForce RTX 5060. Cubase 13 Pro on Windows 11 Pro. All my monitors are set to 60hz. I tried both studio drivers and game ready drivers. I don’t have the option of number 2 in the nvidia system settings even on game ready drivers. Can someo…

I am using Cubase 13; win11 pro; an apollo twin usb; an komplete kontrol midi keyboard and this is my whole setup:

• Mainboard: GIGABYTE Z890 EAGLE WIFI7

• CPU: Intel® Core™ Ultra 9 285K

• GPU: Gainward GeForce RTX 5060 Ghost 8GB

• RAM: 96 GB DDR5-6000 (2x 48 GB, Kingston FURY)

• Storage:

  • 1 TB SAMSUNG 990 PRO SSD

  • 2 TB SAMSUNG 990 EVO Plus SSD

• Cooling: be quiet! Pure Loop 2 FX 360mm (AIO Liquid Cooler)

Software and drivers are all up to date.

Hope anyone can help me with this, I have some deadlines soon and I am starting to panic:)

[KT66]

I was going to have a look at some of your dumps but I’m not signing into dropbox to do it. Use WeTransfer or similar - something which requires no signon.

[Nico5]

Kontakt 8 triggered 2 dumps
ValhalaVintageVerb triggered 1 dump
Cubase 13 triggered 2 dumps

Cubase 13 triggered several freezedumps - listing various plugins as unable to verify timestamp or checksum:

*** WARNING: Unable to verify timestamp for nvwgf2umx.dll
*** WARNING: Unable to verify timestamp for VocAlign6Standard.vst3
*** WARNING: Unable to verify timestamp for RC-20 Retro Color.vst3
*** WARNING: Unable to verify timestamp for nvoglv64.dll
*** WARNING: Unable to verify timestamp for WaveShell1-VST3 11.0_x64.vst3
*** WARNING: Unable to verify timestamp for iZRX10Core.dll
*** WARNING: Unable to verify checksum for Keyscape.vst3
*** WARNING: Unable to verify checksum for Omnisphere.vst3
*** WARNING: Unable to verify timestamp for WrapPersist64.dll
*** WARNING: Unable to verify timestamp for Decapitator.vst3
*** WARNING: Unable to verify checksum for Trilian.vst3
*** WARNING: Unable to verify timestamp for RC-20 Retro Color.dll
*** WARNING: Unable to verify timestamp for Trilian.dll
*** WARNING: Unable to verify timestamp for Addictive Drums 2.vst3
*** WARNING: Unable to verify timestamp for Auto-Tune Artist.vst3
*** WARNING: Unable to verify timestamp for SoundIDVoiceAI.vst3
*** WARNING: Unable to verify timestamp for Unison Mangler.vst3
*** WARNING: Unable to verify timestamp for uausbaudioasio_x64.dll
*** WARNING: Unable to verify timestamp for msmpeg2vdec.dll
*** WARNING: Unable to verify timestamp for SoundID Reference VST3 Plugin.vst3

Debugger timed out/crashed on several freezedumps after listing several verification issues (different list on different freezedumps):

*** WARNING: Unable to verify timestamp for nvwgf2umx.dll
*** WARNING: Unable to verify timestamp for VocAlign6Standard.vst3
*** WARNING: Unable to verify timestamp for EmbeddedBrowserWebView.dll
*** WARNING: Unable to verify timestamp for Sonarworks_Reference4_x64.dll
*** WARNING: Unable to verify timestamp for RC-20 Retro Color.vst3
*** WARNING: Unable to verify timestamp for nvoglv64.dll
*** WARNING: Unable to verify timestamp for WaveShell1-VST3 11.0_x64.vst3
*** WARNING: Unable to verify checksum for Keyscape.vst3
*** WARNING: Unable to verify checksum for Omnisphere.vst3
*** WARNING: Unable to verify checksum for Trilian.vst3
*** WARNING: Unable to verify timestamp for RC-20 Retro Color.dll
*** WARNING: Unable to verify timestamp for Trilian.dll
*** WARNING: Unable to verify timestamp for WrapPersist64.dll
*** WARNING: Unable to verify timestamp for Decapitator.vst3
*** WARNING: Unable to verify timestamp for Addictive Drums 2.vst3
*** WARNING: Unable to verify timestamp for Auto-Tune Artist.vst3
*** WARNING: Unable to verify timestamp for L2.dll
*** WARNING: Unable to verify timestamp for SoundIDVoiceAI.vst3
*** WARNING: Unable to verify timestamp for DRC.vst3
c0000005 Exception in ext.analyze debugger extension.
      PC: 00007fff`1f8940d7  VA: 00000000`00000033  R/W: 0  Parameter: 00000000`00000000

and again, but with different plugins listed:

*** WARNING: Unable to verify timestamp for nvwgf2umx.dll
*** WARNING: Unable to verify checksum for atmos_storage.dll
*** WARNING: Unable to verify timestamp for msmpeg2vdec.dll
*** WARNING: Unable to verify timestamp for VocAlign6Standard.vst3
*** WARNING: Unable to verify timestamp for EmbeddedBrowserWebView.dll
*** WARNING: Unable to verify timestamp for Sonarworks_Reference4_x64.dll
*** WARNING: Unable to verify timestamp for RC-20 Retro Color.vst3
*** WARNING: Unable to verify timestamp for nvoglv64.dll
*** WARNING: Unable to verify timestamp for WaveShell1-VST3 11.0_x64.vst3
*** WARNING: Unable to verify checksum for Keyscape.vst3
*** WARNING: Unable to verify checksum for Omnisphere.vst3
*** WARNING: Unable to verify checksum for Trilian.vst3
*** WARNING: Unable to verify timestamp for RC-20 Retro Color.dll
*** WARNING: Unable to verify timestamp for Trilian.dll
*** WARNING: Unable to verify timestamp for WrapPersist64.dll
*** WARNING: Unable to verify timestamp for Decapitator.vst3
*** WARNING: Unable to verify timestamp for Addictive Drums 2.vst3
*** WARNING: Unable to verify timestamp for Auto-Tune Artist.vst3
*** WARNING: Unable to verify timestamp for SoundIDVoiceAI.vst3
*** WARNING: Unable to verify timestamp for DRC.vst3
c0000005 Exception in ext.analyze debugger extension.
      PC: 00007fff`1f8940d7  VA: 00000000`00000033  R/W: 0  Parameter: 00000000`00000000

the oldest freezedump listed Trillian.dll as the failure point

I’m not an expert on interpreting any of these, but if I saw this on my machine, I’d run tests to check the RAM and tests to check the SSDs.

Also maybe start with a new Cubase Preferences file, just in case that is causing this apparently wide variety of crashes and freezes.

@KT66

but I’m not signing into dropbox to do it

DropBox download worked for me without signing in.

[KT66]

@Nico5

DropBox download worked for me without signing in.

Not for moi.

@Nico5

I’m not an expert on interpeting any of these, but if I saw this on my machine, I’d run tests to check the RAM and tests to check the SSDs.

Probably also worth running an sfc /scannow from an admin command prompt to see if there’s any system corruption.

[Nico5]

@KT66

Not for moi.

Aren’t you getting this option to download without signing in?

[darknetti]

Hello and thanks a lot to you two for looking into it!!

Here is a wetransfer link:)

cubase crash dumps

Will try what you suggested next, thanks again!

[KT66]

No, I just saw the log in or sign up message and abandoned it.

[Nico5]

So was it there or you just rushed to closing the dialog?

p.s. I count that dialog as a deliberate dark pattern. – Overcoming dark patterns is a bit of a sport (a.k.a. survival tactic) of mine these days

[KT66]

Don’t worry about WeTransfer, as @Nico5 pointed out, it was my oversight.

The errors you’re getting are too random to point to a single issue in Cubase or any one plugin. It looks like some system instability going on somewhere.

[KT66]

I just closed it as soon as I saw the log in request and yes, it is dark pattern behaviour.

[darknetti]

Ok, so I checked RAM with mdshed exe, the SSDs with samsung magician, and ran an sfc /scannow. All seems to be fine apparently. That took a while, sorry! How do I start with a new preference file? Do I just have to delete it somewhere?

[Nico5]

There’s another thing that might be worth doing. I’ve seen it mentioned from time to time over the last little while as a potential solution to several music software mystery issues:

Manually update the Microsoft Visual C++ Runtime Libraries that are widely used by Cubase and many plugins.

Latest supported Visual C++ Redistributable downloads

To the best of my knowledge there’s no downside to doing so.

Maybe even do both the 64 bit and the 32 bit versions, just in case there’s some component or other that uses 32 bit code even while Cubase itself is 64 bit.

[darknetti]

Thanks a lot, I’ll give it a try!!

[Pete_Cockcroft]

Visual C++ is a good place to start.

[darknetti]

Hey, this helped with some of the crashes. I am experiencing less since updating. There seem to be a lot of different issues, the major one has to do with my GPU and nothing helped so far unfortunately. Support is suggesting a fresh OS installation.

Still I wanted to thank you for this great tip, and to anyone with similar problems, this could be the solution:)