No audio from Dorico SE with Sibelius installed

Dorico
1

I wanted to try Dorico before possible switching from Sibelius so I installed Dorico SE but cannot get any audio. I’ve tried everything but no sound. Could Sibelius be the problem? I don’t wish to uninstall Sibelius in order to find if there is a clash. Any ideas?

2

There shouldn’t be any conflict between the two.

Have you checked the settings in Edit > Device Setup?

3

Also, try reapplying the playback template from the play menu.
And welcome to the forum @Dave_the_Rave

4

There are many, many threads on getting the sound setup correct. There are different solutions depending on your OS (Win or Mac). For most users “it just works” - whereas others seem to have very specific configurations that cause problems.

Uploading a Dorico Diagnostic file (Help>Create Diagnostics Report) should allow one the Dorico team to resolve your problems.

5

Hi @Dave_the_Rave , additionally to what has been said already, please go through the steps in this topic. If you still can’t get sound out then please create a new project from piano template, enter a couple of arbitrary notes and then do from the menu Help > Create Diagnostics Report and post the corresponding zip file here. From that I will be able to give further advice. Thanks

6

Hi Ulf,
Thanks for the prompt responses from you guys.
Diagnostic Zip attached. Hope you can help
Dave

Dorico Diagnostics.zip (1.51 MB)

7

Thanks for the data, but to be honest, I did not find anything suspicion or unusual within. The only thing I noticed was, that your M-Audio interface is set up to put out audio via SPDIF and not the analog outputs. Did you choose that on purpose?

8

The SPDIF seemed to be logical option but I tried the analog and still no sound.
The Activation Manager mentions Dorico SE and nothing else - I assume that includes Halion?
The Download Assistant has 5 items all ticked green - but with install again against the top four (Version History is unticked and says Open).
Could it be a download problem?
I have Windows 10 with M-Audio soundcard which has served me well for years.
Thanks for you help
Dave

9

Solved. I had a remote session with Dave, and with a different driver it works now.

10

Thanks for your help Ulf. Everything working now. The problem I had was that the wrong ASIO driver did not trigger the Device Control Panel. Had I selected the Generic driver I might have found the solution myself. I am now in a position to test drive the Dorico before committing myself.
Thanks again for your time,
Regards
Dave

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